The main objective of the research was to identify the sociodemographic characteristics of financial clients related to their perception regarding the quality of service according to the SERVPERF model of the financial client of Compartamos Financiera, an agency located in the northeastern part of Peru, this study was developed under a methodology for basic, quantitative, descriptive research and non-experimental design; The technique for data collection was the survey in which the SERVPERF financial service quality measurement instrument was used in its validation into Spanish, this instrument is reliable according to Cronbach's Alpha whose coefficient was 0.926, which indicates high reliability; After considering the inclusion and exclusion criteria, a non-probabilistic sampling was considered with the participation of 330 clients, it is concluded that these clients' level of perceptio...