Business firms face challenges in maintaining their sustainability in the global market. As a result, it is increasingly necessary for them to focus on ensuring sustainable performance by balancing financial, social and environmental outcomes. One of the efforts companies make to achieve sustainable organisational performance and gain a competitive advantage is by increasing their utilisation of knowledge. According to the knowledge-based view, performance differences among organisations result from their different knowledge stocks and their different capabilities for knowledge use and development. Therefore, the ability to acquire and manage knowledge internally becomes essential. It enhances the organisation’s competencies, sustains them, and contributes to achieving a competitive advantage. As a vital resource for organisational success, managing knowledge through practices is neces...