Objective: This study aims to determine the relationship between service quality and business’ productivity of receptive tourism travel agencies in Miraflores (Lima, Peru), during the period of 2019. Method: The research was applied and empirical, has a non-experimental cross-sectional correlation, with a quantitative approach. The sample was made up of 50 tourist service providers from different travel agencies located in Miraflores district. Results: The results of the research show a strong and positive association of variables and dimensions. From a total of 50 tourist providers; 23 of the surveyed, which represents a 46%, stated the existence of a very good relationship between the variables of service quality and business’ productivity. Conclusion: The results indicate that the level of the travel agencies’ service quality has greatly decreased due to factors such as informal...

Objective: This study aims to determine the relationship between service quality and business’ productivity of receptive tourism travel agencies in Miraflores (Lima, Peru), during the period of 2019. Method: The research was applied and empirical, has a non-experimental cross-sectional correlation, with a quantitative approach. The sample was made up of 50 tourist service providers from different travel agencies located in Miraflores district. Results: The results of the research show a strong and positive association of variables and dimensions. From a total of 50 tourist providers; 23 of the surveyed, which represents a 46%, stated the existence of a very good relationship between the variables of service quality and business’ productivity. Conclusion: The results indicate that the level of the travel agencies’ service quality has greatly decreased due to factors such as informal...

Busca precisar la vinculación entre la calidad total de servicios y la productividad empresarial. En el marco filosófico se analiza en detalle las variables; independiente como la variable dependiente; desarrollando una metodología aplicada y empírica las cuales llevarán a poner en prueba dos hipótesis. El enfoque es cuantitativo y se realizó un sondeo a 50 profesionales del sector turismo receptivo del distrito de Miraflores. Se procedió a realizar “el análisis, interpretación y la discusión de los resultados, además de, la prueba de hipótesis y se concluye con la presentación de resultados” (Huayta, 2021, p.79), que evidencia la existencia de correlación entre la calidad total de servicios y sus dimensiones (enfoque al cliente y mejora continua) y la productividad empresarial, lo que nos permite mejorar la competitividad de las agencias de viajes.