Abstract The objective was to determine how Administrative Management affects the commitment of the university professor of a particular university in the Surco District 2019. Type of quantitative, descriptive - correlational, nonexperimental cross-sectional research. Population, teachers of the first academic semester of 2019, a sample of 150 teachers. Questionnaire with 32 questions adapted to the reality of the teacher, pertinent to the variables and dimensions with the Likert scale. The results showed that the Administrative Management and the Teaching Commitment was very adequate according to 65%, 27% indicated that it is adequate and 8% said as inadequate; The results show the trend of administrative management to the level of very adequate according to 65% of respondents. Specifically, by increasing administrative management increases the commitment of the professor in the private...

The research consists of: the customization of services, the influence of hotel management in profitability. Exploratory and descriptive research; sample of 24 hotel companies in the city of Lima, 384 customers were interviewed when paying. Instrument used: 21-item questionnaire. It was confirmed that the customization of services is related to hotel management based on three dimensions: Culture of Customized Service, Profitability and Competitiveness. For this contrast, the Chi-square hypothesis test was used. The research concludes that the customization of services ensures a better customer satisfaction and a high return to the hotel company. The human factor is crucial when implementing a customized service. The mechanisms contributing to customize hotel services are: searching of increasing sales and that customers’ order which is the main reason for customizing the services.

Tourist travel has changed in recent years; technological progress drives competitiveness and initiates business models, platforms and exchanges known as the collaborative economy. Airbnb web platform preferred by users who want to rent a space for travelers seeking accommodation because of the price flexibility compared to hotels; business that increases despite the distrust of hosting strangers. The Millennials constitute the new travellers, looking for new experiences, spaces with connections, respond to changes with economic options of premises with shared spaces in a responsible way; developing the healthy local economy benefits businesses that derive from tourism. They plan their trips by mobile devices, mix business and leisure tours related to adventure and nature, giving importance to comments on social networks.

El estudio comprende: personalización de servicios, gestión hotelera que influye en rentabilidad. Investigación exploratoria, descriptiva; diseño transversal descriptivo; muestra de 24 empresas hoteleras de la ciudad de Lima, 384 clientes entrevistados al momento de cancelar. Instrumento utilizado: cuestionario de 21 ítems, comprobándose que la personalización de los servicios está relacionada con la gestión hotelera basada en tres dimensiones: cultura de servicio personalizado, rentabilidad y competitividad. Para el contraste, se usó la prueba de hipótesis de chi cuadrado. Concluye que la personalización de los servicios asegura mejor satisfacción del cliente y alta rentabilidad a la empresa hotelera. El factor humano es determinante en la aplicación de servicio personalizado. Los mecanismos que contribuyen a personalizar los servicios hoteleros son: búsqueda de aumento d...

Tourist travel has changed in recent years; technological progress drives competitiveness and initiates business models, platforms and exchanges known as the collaborative economy. Airbnb web platform preferred by users who want to rent a space for travelers seeking accommodation because of the price flexibility compared to hotels; business that increases despite the distrust of hosting strangers. The Millennials constitute the new travellers, looking for new experiences, spaces with connections, respond to changes with economic options of premises with shared spaces in a responsible way; developing the healthy local economy benefits businesses that derive from tourism. They plan their trips by mobile devices, mix business and leisure tours related to adventure and nature, giving importance to comments on social networks.