The main objective of this final report was to determine the relationship between process management and service quality at the San Lorenzo Public Technological Higher Education Institute, 2023. Working with an applied method at a descriptive and correlational level with a non-experimental design. Taking 120 students as the population, to whom a questionnaire was used to collect data. The results showed that process management is regular (28%), because the institute sometimes monitors the development of the students' learning and professional training processes; as well as sometimes prepares conditions for the management of learning through relevant and timely curricular programming; and sometimes correctly manages educational assets, resources and materials. For its part, the quality of the service is average (27%), since, when students have problems, the Institute follows up and someti...

Indaga sobre los sistemas de producción empleado, laborales culturales, insumos empleados, la superficie cultivada y la enfermedad más frecuente en el cultivo de plátanos.