We sought to compare the satisfaction of patients on hemodialysis, in the objective of the investigation is to determine whether the consumer of financial products and / or services from 2012 to 2015 has the possibility of obtaining relief, restitution and administrative compensation. This is a documentary study carried out on 367 users of the Ilo finance companies, based on the instrument "Observation form to measure the compensation of the finance companies for defective products and services" authored by the researcher. The financial companies, through INDECOPI, in 55.9% of the cases, offer remedial reparation to the users who complain and complain in the instances of the same, in 3.8% of the cases what is claimed is partially granted, and in 40.3% of cases, what was claimed or reported is not granted. The research hypothesis is approved, because defective products and services are re...

We sought to compare the satisfaction of patients on hemodialysis, in the objective of the investigation is to determine whether the consumer of financial products and / or services from 2012 to 2015 has the possibility of obtaining relief, restitution and administrative compensation. This is a documentary study carried out on 367 users of the Ilo finance companies, based on the instrument "Observation form to measure the compensation of the finance companies for defective products and services" authored by the researcher. The financial companies, through INDECOPI, in 55.9% of the cases, offer remedial reparation to the users who complain and complain in the instances of the same, in 3.8% of the cases what is claimed is partially granted, and in 40.3% of cases, what was claimed or reported is not granted. The research hypothesis is approved, because defective products and services are re...

La investigación titula “vulneración del derecho del consumidor por ineficacia en los procesos indemnizatorios administrativos del sistema financiero ante Indecopi de Ilo, años 2012 – 2015”, tiene por objetivo determinar si el consumidor de productos y/o servicios financieros de los años 2012 al 2015 tiene posibilidad de obtener reparo, restitución e indemnización administrativa. Se trata de un estudio documentario realizado en 367 usuarios de las financieras de Ilo, en base al instrumento “Ficha de observación para medir la indemnización de las financieras por productos y servicios defectuosos” de autoría del investigador. Se llegó a las siguientes conclusiones: Las financieras, por intermedio de INDECOPI, en el 55,9% de los casos, ofrecen reparo restitutorio a los usuarios reclamantes y denunciantes en las instancias de la misma, en el 3,8% de los casos se concede p...

La actual tesis es denominada La eficacia y forma del acto administrativo derivado del silencio administrativo en el Perú, los años 2022 – 2023, en donde se planteó la problemática relacionada con la eficacia del acto administrativo debido a la ausencia de protocolización en caso del silencio administrativo positivo para su futura ejecución. En tal sentido, se planteó como objetivo general Determinar sí afectan la eficacia y la forma del acto administrativo derivado del silencio administrativo en el Perú durante los años 2022-2023. Del mismo modo el presente trabajo desarrollo una metodología de tipo cuantitativo, de naturaleza básica y diseño no experimental. Respecto a los instrumentos de recolección de datos se aplicaron cuestionarios, las cuales contribuyeron a poder tabular y graficar cuadros estadísticos y exponer los resultados obtenidos. De este modo, después de...

We sought to compare the satisfaction of patients on hemodialysis, in the objective of the investigation is to determine whether the consumer of financial products and / or services from 2012 to 2015 has the possibility of obtaining relief, restitution and administrative compensation. This is a documentary study carried out on 367 users of the Ilo finance companies, based on the instrument "Observation form to measure the compensation of the finance companies for defective products and services" authored by the researcher. The financial companies, through INDECOPI, in 55.9% of the cases, offer remedial reparation to the users who complain and complain in the instances of the same, in 3.8% of the cases what is claimed is partially granted, and in 40.3% of cases, what was claimed or reported is not granted. The research hypothesis is approved, because defective products and services are re...