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artículo
Publicado 2020
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The objective of this study was to determine the relationship between administrative management and the quality of service perceived by users of a Graduate School, Huánuco-Peru. It was an investigation with a quantitative approach, a correlational, prospective and cross-sectional design; where the sample was made up of 147 students from the Graduate School, who were selected by the probabilistic sampling method and the formula for finite population was applied: For data collection, a questionnaire of administrative management and another previously validated and reliable quality of service questionnaire. Ethical considerations for the investigation were applied and a descriptive analysis was performed and the hypothesis was verified using the Separan correlation test for p≤0.05 and 95% confidence, supported by SPSS V22. The results show that the administrative management, 69.4% (102) ...