Introduction: The critical condition of the patient who presents to an emergency department creates a need to provide timely, safe and warm care. Failing to meet these expectations causes patient dissatisfaction, reflected by complaints, which are mostly justified and lead to opportunities for improvement and corrective measures. Objective: To analyze complaints presented by patients and their relatives at the Adult Emergency Department of the Edgardo Rebagliati Martins National Hospital. Methods: Nonexperimental, descriptive, cross-sectional study. Our sample was comprised of 109 complaints between May and November 2019. We used a data collection sheet based on the information in the complaints book for health care services. Results: We identified 187 reasons for complaints. Our results show that direct relatives filed 47.7%; 43% involved Internal Medicine consultations. In the dimensio...

Introduction: The critical condition of the patient who presents to an emergency department creates a need to provide timely, safe and warm care. Failing to meet these expectations causes patient dissatisfaction, reflected by complaints, which are mostly justified and lead to opportunities for improvement and corrective measures. Objective: To analyze complaints presented by patients and their relatives at the Adult Emergency Department of the Edgardo Rebagliati Martins National Hospital. Methods: Nonexperimental, descriptive, cross-sectional study. Our sample was comprised of 109 complaints between May and November 2019. We used a data collection sheet based on the information in the complaints book for health care services. Results: We identified 187 reasons for complaints. Our results show that direct relatives filed 47.7%; 43% involved Internal Medicine consultations. In the dimensio...

Introduction:The middle-aged female population will increase in the coming years and will require more medical care to relieve climacteric symptoms Objective: To validate an instrument for evaluating climacteric and menopause in primary care Methods: Prospective, cross-sectional, instrument-validation study. The sample was composed of women attending primary care centers. Our research consisted of three stages: initial review (literature review, translation), validation (content validity, pilot study) and psychometric properties (internal consistency and confirmatory factorial analysis). We analyzed the data using SPSS version 20. Results: 136 patients participated, with an average age of 48,6 years ± 5,3 and an average body mass index of 27,8 kg/m2 ± 4,4. In the first stage, we identified the most relevant symptoms: menstrual irregularities, hot flashes, vaginal problems, urinar...

Introduction:The middle-aged female population will increase in the coming years and will require more medical care to relieve climacteric symptoms Objective: To validate an instrument for evaluating climacteric and menopause in primary care Methods: Prospective, cross-sectional, instrument-validation study. The sample was composed of women attending primary care centers. Our research consisted of three stages: initial review (literature review, translation), validation (content validity, pilot study) and psychometric properties (internal consistency and confirmatory factorial analysis). We analyzed the data using SPSS version 20. Results: 136 patients participated, with an average age of 48,6 years ± 5,3 and an average body mass index of 27,8 kg/m2 ± 4,4. In the first stage, we identified the most relevant symptoms: menstrual irregularities, hot flashes, ...