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artículo
Publicado 2023
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In this paper, we present a novel system that combines process discovery and conformance checking to optimize resource usage in the operations area of banking companies. Our proposed system improves upon previous solutions by integrating real-time process mining techniques to reduce resource consumption in banking operations. The use of real-time process mining techniques in the proposed system enables faster error identification in processes, emphasizing the importance of such techniques for banking companies. The system is comprised of two integrated process mining techniques, as reported in existing literature. Process discovery involves two key components: dataset generation and process visualization. Additionally, compliance checking involves process monitoring, alerts, and reports. To validate the effectiveness of our system, we conducted a stress test, which was evaluated by exper...