The article presents a case study on optimizing warehouse management in a footwear commercial company using the Lean-BPM methodology. The company experienced low performance in fulfilling complete and on-time orders, resulting in customer dissatisfaction. The proposed model includes tools such as 5S, Multicriteria ABC, Kardex, standard work, and BPM. The implementation of the model resulted in a significant improvement in the On Time, In Full index (OTIF). The study demonstrates that the proposed model can improve warehouse management efficiency in similar companies, which is crucial for business competitiveness and customer satisfaction. The worldwide crisis has created issues for Peru’s footwear industry, which is crucial to the country’s economy. These challenges include decreased output and exports, as well as the susceptibility of small and medium-sized businesses. Adopting new ...