Calidad de atención según expectativas y percepciones de Las gestantes durante la atención prenatal en Consultorios externos de obstetricia del Hospital II Essalud - Tarapoto, periodo Enero - Mayo 2015

• Autores: Jiménez López, Lugarda, Salazar Medina, Violeta
• Formato: tesis de grado
• Fecha de Publicación: 2015
• Institución: Universidad Nacional de San Martin - Tarapoto
• Repositorio: UNSM-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unsm.edu.pe:11458/1061
• Enlace del recurso: http://hdl.handle.net/11458/1061
• Nivel de acceso: acceso abierto
• Materia: Calidad de atención; expectativas; percepciones; atención prenatal

This research was conducted at the Hospital ESSALUD Tarapoto II, outpatient Pre - Natal Care, period January- May 2015. Aimed: To determine the quality of care as Expectations and perceptions of pregnant women during prenatal care Obstetrics Outpatient. Not experimental, quantitative, descriptive correlational, cross-sectional Cohort study, the population sample consisted of 169 pregnant women who Participated voluntarily in the research and development of the technique used was a Survey. The results were: pregnant women in the study who received prenatal care in the Outpatient clinics of Obstetrics Hospital II essalud - Tarapoto , were characterized as The age group of 20 and 30 with 90 ( 50.3 % ) , grade of instruction university higher With 62 ( 36.7 % ) , marital status cohabitant of 102 (60.4 % ) of Catholic 127 ( 75.1 % ) , mostly employed occupation 75 ( 44.4 % ) of urban origin 132 (78.1%) . In Relation to service most were treated at the clinic of Obstetrics 89 ( 52.7 % ) served By professional obstetrician with 89 ( 52.7 % ) , according to type of user service Mostly successors 117 ( 69.2 %). 100 % of pregnant women have a good Expectation in all dimensions of quality of care. 74.6% ( 126 ) and 64.5 % ( 109 ) of Pregnant perceived quality smooth running of empathy and tangle dimensions Respectively , followed by 77.5 % ( 131 ) 66.3 % ( 112 ) 56.8 % ( 96 ) they perceived Quality regular attention in the dimensions of reliability , security projection and Prompt the user to answer. In conclusion, the quality of service through satisfaction has a significant relationship With perceptions of pregnant women treated at the outpatient clinic of Obstetrics Hospital II essalud – Tarapoto. Is p < 0.05 (0.00 < 0 05), applying the test of Chi - Square.