Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study

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Currently, competitiveness within the service industry has reached outstanding levels. In the pursuit of increasing the quality and efficiency of services, the ap-proaches of continuous improvement acquire undeniable relevance. This research aimed to implement, analyze, and assess the effects of Lea...

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Detalles Bibliográficos
Autores: Barriga Florez, Ana Laura, Gonzales Bornas, Maria Gimena
Formato: tesis de grado
Fecha de Publicación:2024
Institución:Universidad de Lima
Repositorio:ULIMA-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorio.ulima.edu.pe:20.500.12724/21696
Enlace del recurso:https://hdl.handle.net/20.500.12724/21696
Nivel de acceso:acceso abierto
Materia:Industrias de servicios
Maquinaria
Mantenimiento y reparaciones
Mantenimiento productivo total
Six sigma (Norma de control de calidad)
Proceso de mejora continua
Estudio de casos
https://purl.org/pe-repo/ocde/ford#2.11.04
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dc.title.en_EN.fl_str_mv Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study
title Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study
spellingShingle Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study
Barriga Florez, Ana Laura
Industrias de servicios
Maquinaria
Mantenimiento y reparaciones
Mantenimiento productivo total
Six sigma (Norma de control de calidad)
Proceso de mejora continua
Estudio de casos
https://purl.org/pe-repo/ocde/ford#2.11.04
title_short Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study
title_full Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study
title_fullStr Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study
title_full_unstemmed Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study
title_sort Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study
author Barriga Florez, Ana Laura
author_facet Barriga Florez, Ana Laura
Gonzales Bornas, Maria Gimena
author_role author
author2 Gonzales Bornas, Maria Gimena
author2_role author
dc.contributor.advisor.fl_str_mv Ruiz Ruiz, Marcos Fernando
dc.contributor.author.fl_str_mv Barriga Florez, Ana Laura
Gonzales Bornas, Maria Gimena
dc.subject.es_PE.fl_str_mv Industrias de servicios
Maquinaria
Mantenimiento y reparaciones
Mantenimiento productivo total
Six sigma (Norma de control de calidad)
Proceso de mejora continua
Estudio de casos
topic Industrias de servicios
Maquinaria
Mantenimiento y reparaciones
Mantenimiento productivo total
Six sigma (Norma de control de calidad)
Proceso de mejora continua
Estudio de casos
https://purl.org/pe-repo/ocde/ford#2.11.04
dc.subject.ocde.none.fl_str_mv https://purl.org/pe-repo/ocde/ford#2.11.04
description Currently, competitiveness within the service industry has reached outstanding levels. In the pursuit of increasing the quality and efficiency of services, the ap-proaches of continuous improvement acquire undeniable relevance. This research aimed to implement, analyze, and assess the effects of Lean Six Sigma (LSS) methodology within the service industry for process optimization through Total Productive Maintenance (TPM). The presented case study is a workshop for equipment maintenance where, through the DMAIC methodological design, Lean Six Sigma and TPM methodologies were implemented to increase process effi-ciency. The results show an efficiency increase of over 10%, reducing equipment DPMO by 53% and decreasing the total process time by 2 hours. The value of the proposed model lies in its adaptability to companies providing technological equipment services in the regional context, as well as its contribution to recent studies on the application of TPM and LSS in the service sector.
publishDate 2024
dc.date.accessioned.none.fl_str_mv 2024-12-12T14:41:47Z
dc.date.available.none.fl_str_mv 2024-12-12T14:41:47Z
dc.date.issued.fl_str_mv 2024
dc.type.none.fl_str_mv info:eu-repo/semantics/bachelorThesis
dc.type.other.none.fl_str_mv Tesis
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dc.identifier.citation.es_PE.fl_str_mv Barriga Florez, A. L., & Gonzales Bornas, M. G. (2024). Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio Institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/21696
dc.identifier.uri.none.fl_str_mv https://hdl.handle.net/20.500.12724/21696
dc.identifier.isni.none.fl_str_mv 121541816
identifier_str_mv Barriga Florez, A. L., & Gonzales Bornas, M. G. (2024). Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio Institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/21696
121541816
url https://hdl.handle.net/20.500.12724/21696
dc.language.iso.none.fl_str_mv eng
language eng
dc.relation.ispartof.fl_str_mv SUNEDU
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dc.publisher.none.fl_str_mv Universidad de Lima
dc.publisher.country.none.fl_str_mv PE
publisher.none.fl_str_mv Universidad de Lima
dc.source.none.fl_str_mv Repositorio Institucional - Ulima
Universidad de Lima
reponame:ULIMA-Institucional
instname:Universidad de Lima
instacron:ULIMA
instname_str Universidad de Lima
instacron_str ULIMA
institution ULIMA
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spelling Ruiz Ruiz, Marcos FernandoBarriga Florez, Ana LauraGonzales Bornas, Maria Gimena2024-12-12T14:41:47Z2024-12-12T14:41:47Z2024Barriga Florez, A. L., & Gonzales Bornas, M. G. (2024). Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study [Tesis para optar el Título Profesional de Ingeniero Industrial, Universidad de Lima]. Repositorio Institucional de la Universidad de Lima. https://hdl.handle.net/20.500.12724/21696https://hdl.handle.net/20.500.12724/21696121541816Currently, competitiveness within the service industry has reached outstanding levels. In the pursuit of increasing the quality and efficiency of services, the ap-proaches of continuous improvement acquire undeniable relevance. This research aimed to implement, analyze, and assess the effects of Lean Six Sigma (LSS) methodology within the service industry for process optimization through Total Productive Maintenance (TPM). The presented case study is a workshop for equipment maintenance where, through the DMAIC methodological design, Lean Six Sigma and TPM methodologies were implemented to increase process effi-ciency. The results show an efficiency increase of over 10%, reducing equipment DPMO by 53% and decreasing the total process time by 2 hours. The value of the proposed model lies in its adaptability to companies providing technological equipment services in the regional context, as well as its contribution to recent studies on the application of TPM and LSS in the service sector.Actualmente, la competitividad dentro de la industria de servicios ha alcanzado niveles sobresalientes. En la búsqueda de incrementar la calidad y eficiencia de los servicios, los enfoques de mejora continua adquieren innegable relevancia. Esta investigación tuvo como objetivo implementar, analizar y evaluar los efectos de la metodología Lean Six Sigma (LSS) dentro de la industria de servicios para la optimización de procesos a través del Mantenimiento Productivo Total (TPM). El caso de estudio presentado es un taller de mantenimiento de equipos donde, a través del diseño metodológico DMAIC, se implementaron metodologías Lean Six Sigma y TPM para incrementar la eficiencia de los procesos. Los resultados muestran un aumento de eficiencia superior al 10%, reduciendo el DPMO del equipo en un 53% y disminuyendo el tiempo total del proceso en 2 horas. El valor del modelo propuesto radica en su adaptabilidad a empresas proveedoras de servicios de equipamiento tecnológico en el contexto regional, así como su aporte a estudios recientes sobre la aplicación de TPM y LSS en el sector de servicios.application/pdfengUniversidad de LimaPEinfo:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by-nc-sa/4.0/Repositorio Institucional - UlimaUniversidad de Limareponame:ULIMA-Institucionalinstname:Universidad de Limainstacron:ULIMAIndustrias de serviciosMaquinariaMantenimiento y reparacionesMantenimiento productivo totalSix sigma (Norma de control de calidad)Proceso de mejora continuaEstudio de casoshttps://purl.org/pe-repo/ocde/ford#2.11.04Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case studyinfo:eu-repo/semantics/bachelorThesisTesisSUNEDUTítulo ProfesionalIngeniería IndustrialUniversidad de Lima. 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Lean six sigma and TPM for the improvement of equipment maintenance process in a service sector company: a case study
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