TQM Practices in Manufacturing and Service Companies in Peru

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The research study involved exploring how Peruvian companies use TQM practices and the differences in this use considering industrial sector and company size. Three hundred and sixty-three MBA students, middle managers of private companies operating in Arequipa, Cajamarca, Chiclayo, Cusco, Lima, Piu...

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Detalles Bibliográficos
Autor: Pino, Ricardo M.
Formato: artículo
Fecha de Publicación:2008
Institución:Pontificia Universidad Católica del Perú
Repositorio:PUCP-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorio.pucp.edu.pe:20.500.14657/194753
Enlace del recurso:https://repositorio.pucp.edu.pe/index/handle/123456789/194753
Nivel de acceso:acceso abierto
Materia:Peru
TQM
Company size
Industrial sector
Quality
https://purl.org/pe-repo/ocde/ford#5.02.04
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spelling Pino, Ricardo M.2023-07-21T19:18:07Z2023-07-21T19:18:07Z2008https://repositorio.pucp.edu.pe/index/handle/123456789/194753The research study involved exploring how Peruvian companies use TQM practices and the differences in this use considering industrial sector and company size. Three hundred and sixty-three MBA students, middle managers of private companies operating in Arequipa, Cajamarca, Chiclayo, Cusco, Lima, Piura, or Trujillo, answered a questionnaire, developed by the author, about the use of TQM practices in their companies. The findings indicate significant differences between manufacturing and service companies in two practices, information and analysis and empowerment; and significant differences among small, medium, and large companies in two practices, information and analysis, and employee training.engPontificia Universidad Católica del Perú. CENTRUMPEurn:issn:1851-6599info:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by/4.0Journal of CENTRUM Cathedra, Vol. 1, Issue 2reponame:PUCP-Institucionalinstname:Pontificia Universidad Católica del Perúinstacron:PUCPPeruTQMCompany sizeIndustrial sectorQualityhttps://purl.org/pe-repo/ocde/ford#5.02.04TQM Practices in Manufacturing and Service Companies in Peruinfo:eu-repo/semantics/articleArtículoTEXTJCC-1.2-12.pdf.txtJCC-1.2-12.pdf.txtExtracted texttext/plain40566https://repositorio.pucp.edu.pe/bitstreams/a9ce929d-9d82-4a87-8e03-86171f537452/downloada88546b7989cd3aa52a314a03ebba1e7MD53falseAnonymousREADTEXTJCC-1.2-12.pdf.txtJCC-1.2-12.pdf.txtExtracted texttext/plain40566https://repositorio.pucp.edu.pe/bitstreams/b64440e0-68d5-4308-ae9b-63ceac3651ad/downloada88546b7989cd3aa52a314a03ebba1e7MD53falseAnonymousREADTEXTJCC-1.2-12.pdf.txtJCC-1.2-12.pdf.txtExtracted texttext/plain40566https://repositorio.pucp.edu.pe/bitstreams/1909560b-d134-4107-a3f0-c12ce4f49a2a/downloada88546b7989cd3aa52a314a03ebba1e7MD53falseAnonymousREADORIGINALJCC-1.2-12.pdfJCC-1.2-12.pdfTexto completoapplication/pdf102538https://repositorio.pucp.edu.pe/bitstreams/0df0555a-4151-4212-b419-d6f92de4d62f/download941efeea0d650b54838c9c5b07ec8e76MD51trueAnonymousREADTHUMBNAILJCC-1.2-12.pdf.jpgJCC-1.2-12.pdf.jpgIM Thumbnailimage/jpeg30492https://repositorio.pucp.edu.pe/bitstreams/e86e6ad1-9cc9-4c27-9d01-8636a2ad70d4/download4da295caecfde33801f7aaafb0837b50MD52falseAnonymousREAD20.500.14657/194753oai:repositorio.pucp.edu.pe:20.500.14657/1947532025-04-11 09:58:17.547http://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessopen.accesshttps://repositorio.pucp.edu.peRepositorio Institucional de la PUCPrepositorio@pucp.pe
dc.title.en_US.fl_str_mv TQM Practices in Manufacturing and Service Companies in Peru
title TQM Practices in Manufacturing and Service Companies in Peru
spellingShingle TQM Practices in Manufacturing and Service Companies in Peru
Pino, Ricardo M.
Peru
TQM
Company size
Industrial sector
Quality
https://purl.org/pe-repo/ocde/ford#5.02.04
title_short TQM Practices in Manufacturing and Service Companies in Peru
title_full TQM Practices in Manufacturing and Service Companies in Peru
title_fullStr TQM Practices in Manufacturing and Service Companies in Peru
title_full_unstemmed TQM Practices in Manufacturing and Service Companies in Peru
title_sort TQM Practices in Manufacturing and Service Companies in Peru
author Pino, Ricardo M.
author_facet Pino, Ricardo M.
author_role author
dc.contributor.author.fl_str_mv Pino, Ricardo M.
dc.subject.en_US.fl_str_mv Peru
TQM
Company size
Industrial sector
Quality
topic Peru
TQM
Company size
Industrial sector
Quality
https://purl.org/pe-repo/ocde/ford#5.02.04
dc.subject.ocde.none.fl_str_mv https://purl.org/pe-repo/ocde/ford#5.02.04
description The research study involved exploring how Peruvian companies use TQM practices and the differences in this use considering industrial sector and company size. Three hundred and sixty-three MBA students, middle managers of private companies operating in Arequipa, Cajamarca, Chiclayo, Cusco, Lima, Piura, or Trujillo, answered a questionnaire, developed by the author, about the use of TQM practices in their companies. The findings indicate significant differences between manufacturing and service companies in two practices, information and analysis and empowerment; and significant differences among small, medium, and large companies in two practices, information and analysis, and employee training.
publishDate 2008
dc.date.accessioned.none.fl_str_mv 2023-07-21T19:18:07Z
dc.date.available.none.fl_str_mv 2023-07-21T19:18:07Z
dc.date.issued.fl_str_mv 2008
dc.type.none.fl_str_mv info:eu-repo/semantics/article
dc.type.other.none.fl_str_mv Artículo
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dc.language.iso.none.fl_str_mv eng
language eng
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dc.publisher.none.fl_str_mv Pontificia Universidad Católica del Perú. CENTRUM
dc.publisher.country.none.fl_str_mv PE
publisher.none.fl_str_mv Pontificia Universidad Católica del Perú. CENTRUM
dc.source.es_ES.fl_str_mv Journal of CENTRUM Cathedra, Vol. 1, Issue 2
dc.source.none.fl_str_mv reponame:PUCP-Institucional
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TQM Practices in Manufacturing and Service Companies in Peru
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