ISO 9001 and Academic Management for University Entities

Descripción del Articulo

The ISO 9001 standards in different versions 2008 and 2015, serve the organizations to implement a Quality Management System so that they can create products or provide quality services for the client or end user. As the universities providing educational services, having to train students of qualit...

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Detalles Bibliográficos
Autores: Moquillaza Henríquez, Santiago, Carrillo Gomero, Flavio
Formato: artículo
Fecha de Publicación:2017
Institución:Universidad Nacional Mayor de San Marcos
Repositorio:Revistas - Universidad Nacional Mayor de San Marcos
Lenguaje:español
OAI Identifier:oai:ojs.csi.unmsm:article/13504
Enlace del recurso:https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/13504
Nivel de acceso:acceso abierto
Materia:Quality Management System
ISO Standards
Continuous improvement
Business Process Management
Sistema de Gestión de Calidad
Normas ISO
mejora continua
Gestión de procesos de negocios
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spelling ISO 9001 and Academic Management for University EntitiesISO 9001 y Gestión Académica para Entidades UniversitariasMoquillaza Henríquez, SantiagoCarrillo Gomero, FlavioQuality Management SystemISO StandardsContinuous improvementBusiness Process ManagementSistema de Gestión de CalidadNormas ISOmejora continuaGestión de procesos de negociosThe ISO 9001 standards in different versions 2008 and 2015, serve the organizations to implement a Quality Management System so that they can create products or provide quality services for the client or end user. As the universities providing educational services, having to train students of quality in this changing competitive environment, they can not manage their business processes in an inorganic way, that is, with chaotic processes. The present article presents a development model applying the ISO 9001 standards, seeking to influence the satisfaction of the academic coordinators of the Faculty of Administrative Sciences of the University object of study, and expecting impact in turn in the satisfaction of the students, in Basis of a recurrent process of continuous improvement.Las normas ISO 9001 en sus diversas versiones 2008 y 2015, sirven a las organizaciones para implementar un Sistema de Gestión de Calidad de modo que puedan crear productos o proveer servicios de calidad para el cliente o usuario final. Siendo las universidades proveedoras de servicios educativos, debiendo formar estudiantes de calidad en este cambiante ambiente competitivo, no pueden gestionar sus procesos de negocio de manera inorgánica, es decir, con procesos caóticos. El presente artículo presenta un modelo de desarrollo aplicando las normas ISO 9001, buscando influir en la satisfacción de los coordinadores académicos de la Facultad de Ciencias Administrativas de la Universidad objeto de estudio, y esperando impacte a su vez en la satisfacción de los estudiantes, en base a un proceso recurrente de mejora continua.Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos2017-07-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/1350410.15381/idata.v20i1.13504Industrial Data; Vol. 20 No. 1 (2017); 27 - 36Industrial Data; Vol. 20 Núm. 1 (2017); 27 - 361810-99931560-9146reponame:Revistas - Universidad Nacional Mayor de San Marcosinstname:Universidad Nacional Mayor de San Marcosinstacron:UNMSMspahttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/13504/11938Derechos de autor 2017 Santiago Moquillaza Henríquez, Flavio Carrillo Gomerohttps://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccessoai:ojs.csi.unmsm:article/135042019-07-11T17:25:27Z
dc.title.none.fl_str_mv ISO 9001 and Academic Management for University Entities
ISO 9001 y Gestión Académica para Entidades Universitarias
title ISO 9001 and Academic Management for University Entities
spellingShingle ISO 9001 and Academic Management for University Entities
Moquillaza Henríquez, Santiago
Quality Management System
ISO Standards
Continuous improvement
Business Process Management
Sistema de Gestión de Calidad
Normas ISO
mejora continua
Gestión de procesos de negocios
title_short ISO 9001 and Academic Management for University Entities
title_full ISO 9001 and Academic Management for University Entities
title_fullStr ISO 9001 and Academic Management for University Entities
title_full_unstemmed ISO 9001 and Academic Management for University Entities
title_sort ISO 9001 and Academic Management for University Entities
dc.creator.none.fl_str_mv Moquillaza Henríquez, Santiago
Carrillo Gomero, Flavio
author Moquillaza Henríquez, Santiago
author_facet Moquillaza Henríquez, Santiago
Carrillo Gomero, Flavio
author_role author
author2 Carrillo Gomero, Flavio
author2_role author
dc.subject.none.fl_str_mv Quality Management System
ISO Standards
Continuous improvement
Business Process Management
Sistema de Gestión de Calidad
Normas ISO
mejora continua
Gestión de procesos de negocios
topic Quality Management System
ISO Standards
Continuous improvement
Business Process Management
Sistema de Gestión de Calidad
Normas ISO
mejora continua
Gestión de procesos de negocios
description The ISO 9001 standards in different versions 2008 and 2015, serve the organizations to implement a Quality Management System so that they can create products or provide quality services for the client or end user. As the universities providing educational services, having to train students of quality in this changing competitive environment, they can not manage their business processes in an inorganic way, that is, with chaotic processes. The present article presents a development model applying the ISO 9001 standards, seeking to influence the satisfaction of the academic coordinators of the Faculty of Administrative Sciences of the University object of study, and expecting impact in turn in the satisfaction of the students, in Basis of a recurrent process of continuous improvement.
publishDate 2017
dc.date.none.fl_str_mv 2017-07-24
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/13504
10.15381/idata.v20i1.13504
url https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/13504
identifier_str_mv 10.15381/idata.v20i1.13504
dc.language.none.fl_str_mv spa
language spa
dc.relation.none.fl_str_mv https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/13504/11938
dc.rights.none.fl_str_mv Derechos de autor 2017 Santiago Moquillaza Henríquez, Flavio Carrillo Gomero
https://creativecommons.org/licenses/by-nc-sa/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Derechos de autor 2017 Santiago Moquillaza Henríquez, Flavio Carrillo Gomero
https://creativecommons.org/licenses/by-nc-sa/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos
publisher.none.fl_str_mv Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos
dc.source.none.fl_str_mv Industrial Data; Vol. 20 No. 1 (2017); 27 - 36
Industrial Data; Vol. 20 Núm. 1 (2017); 27 - 36
1810-9993
1560-9146
reponame:Revistas - Universidad Nacional Mayor de San Marcos
instname:Universidad Nacional Mayor de San Marcos
instacron:UNMSM
instname_str Universidad Nacional Mayor de San Marcos
instacron_str UNMSM
institution UNMSM
reponame_str Revistas - Universidad Nacional Mayor de San Marcos
collection Revistas - Universidad Nacional Mayor de San Marcos
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 13.7211075
ISO 9001 and Academic Management for University Entities
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