Influence of the Automated Configuration System on the Change Management Process of the IP Area of a Mobile Operator in Peru During the COVID-19 Pandemic

• Autor: Romero Lovera, Jesús Alonso
• Formato: artículo
• Fecha de Publicación: 2022
• Institución: Universidad Nacional Mayor de San Marcos
• Repositorio: Revistas - Universidad Nacional Mayor de San Marcos
• Lenguaje: español; inglés
• OAI Identifier: oai:ojs.csi.unmsm:article/22036
• Enlace del recurso: https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/22036
• Nivel de acceso: acceso abierto
• Materia: gestión del cambio; sistema automatizado; tasa de éxito; tasa de fallas; change management; automated system; success rate; failure rate

The objective of this research was to determine the influence of the automated configuration system on the change management process of the IP area of a mobile operator during the COVID-19 pandemic. A quantitative, experimental, applied, explanatory approach was used on a population and sample consisting of change management efforts between the years 2019 and 2020. The failure rate of change requests decreased from 74.95% in 2019 to 59.86% in 2020 and the success rate of change requests increased from 25.05% to 40.14% also, the system is resilient due to the fact that the success rate increased by 16.30%. It is therefore concluded that the automated system of configurations has a positive influence on the management process with a success rate increase of 60.28% and a failure rate decrease of 20.14%.