Quality of the service and its relation with the self-concept, the social identity and the values

• Autor: Blesa Matienzo, María Dolores
• Formato: artículo
• Fecha de Publicación: 2008
• Institución: Universidad Femenina del Sagrado Corazón
• Repositorio: Revistas - Universidad Femenina del Sagrado Corazón
• Lenguaje: español
• OAI Identifier: oai:ojs.revistas.unife.edu.pe:article/2736
• Enlace del recurso: https://revistas.unife.edu.pe/index.php/avancesenpsicologia/article/view/2736
• Nivel de acceso: acceso abierto
• Materia: calidad de servicio; autoestima; identidad social; valores; voluntariado; quality of service,self-esteem; social identity; values; voluntary work

A descriptive research correlation design. Sample of 30 universitary students. Different test were used for measure the variables. The age factor does not have a significant linear correlations with self-esteem, being a group young and middle-age volunteers showing  encouragement, self-confidence, and who are able to deal better adaptability which means more effort and perseverance in doing their tasks, with a positive attitude. Regarding multiple regressions study, we may infer the correlation between the variable “social identity” and “quality of attention” and” self- esteem” and “values”.