Municipal Management and Quality of Public Service in Tingo Maria
Descripción del Articulo
Objective. To analyze the way in which municipal administration is related to the quality of public service in Provincial Municipality of Tingo Maria, 2019. Methods. The research level was relational, while the non-experimental design was cross-sectional. An opinion questionnaire was applied to know...
| Autor: | |
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| Formato: | artículo |
| Fecha de Publicación: | 2020 |
| Institución: | Universidad de Huánuco |
| Repositorio: | Revistas - Universidad de Huánuco |
| Lenguaje: | español |
| OAI Identifier: | oai:ojs2.localhost:article/84 |
| Enlace del recurso: | http://revistas.udh.edu.pe/index.php/udh/article/view/138e |
| Nivel de acceso: | acceso abierto |
| Materia: | Gestión municipal gobernabilidad democrática servicios y proyectos calidad del servicio público. municipal administration democratic governance services and projects quality of public service estão municipal governança democrática serviços e projetos qualidade do serviço público |
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Municipal Management and Quality of Public Service in Tingo Maria Gestión municipal y calidad del servicio público de Tingo María Gestão municipal e qualidade do serviço público em Tingo María |
| title |
Municipal Management and Quality of Public Service in Tingo Maria |
| spellingShingle |
Municipal Management and Quality of Public Service in Tingo Maria López López, Alan Dennis Gestión municipal gobernabilidad democrática servicios y proyectos calidad del servicio público. municipal administration democratic governance services and projects quality of public service estão municipal governança democrática serviços e projetos qualidade do serviço público |
| title_short |
Municipal Management and Quality of Public Service in Tingo Maria |
| title_full |
Municipal Management and Quality of Public Service in Tingo Maria |
| title_fullStr |
Municipal Management and Quality of Public Service in Tingo Maria |
| title_full_unstemmed |
Municipal Management and Quality of Public Service in Tingo Maria |
| title_sort |
Municipal Management and Quality of Public Service in Tingo Maria |
| dc.creator.none.fl_str_mv |
López López, Alan Dennis |
| author |
López López, Alan Dennis |
| author_facet |
López López, Alan Dennis |
| author_role |
author |
| dc.subject.none.fl_str_mv |
Gestión municipal gobernabilidad democrática servicios y proyectos calidad del servicio público. municipal administration democratic governance services and projects quality of public service estão municipal governança democrática serviços e projetos qualidade do serviço público |
| topic |
Gestión municipal gobernabilidad democrática servicios y proyectos calidad del servicio público. municipal administration democratic governance services and projects quality of public service estão municipal governança democrática serviços e projetos qualidade do serviço público |
| description |
Objective. To analyze the way in which municipal administration is related to the quality of public service in Provincial Municipality of Tingo Maria, 2019. Methods. The research level was relational, while the non-experimental design was cross-sectional. An opinion questionnaire was applied to know the behavior of the study variables in the users of said municipality. Results. The evaluation of municipal administration yielded a result of 35% "fair", 23% "good", 18% "excellent", 17% "bad" and 8% "lousy". For its part, the quality of the public service yielded a result of 31% "fair", 25% "good", 20% "bad", 14% "terrible" and 11% "excellent". Regarding Pearson's correlation, a value of 0.575 was obtained and the significance of p <= 0.000; demonstrating relationship between municipal administration and the quality of public service. Likewise, the results in the specific hypotheses were: in the first hypothesis, Pearson correlation of 0.488 and the significance of p <= 0.000 were contrasted. In the second hypothesis, a Pearson correlation of 0.542 and a significance of p <= 0.000 were corroborated. Conclusion. There is a significant relationship between municipal administration and the quality of public service in the Provincial Municipality of Leoncio Prado |
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2020 |
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2020-06-09 |
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info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
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article |
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publishedVersion |
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http://revistas.udh.edu.pe/index.php/udh/article/view/138e |
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http://revistas.udh.edu.pe/index.php/udh/article/view/138e |
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spa |
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spa |
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http://revistas.udh.edu.pe/index.php/udh/article/view/138e/74 |
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Derechos de autor 2021 Desafios https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
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Derechos de autor 2021 Desafios https://creativecommons.org/licenses/by/4.0 |
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openAccess |
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application/pdf |
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Universidad de Huánuco UDH |
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Universidad de Huánuco UDH |
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Desafios; Vol. 11 Núm. 1 (2020): Desafíos (ene-jun); 25-31 2307-6100 2706-9559 reponame:Revistas - Universidad de Huánuco instname:Universidad de Huánuco instacron:UDH |
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UDH |
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Revistas - Universidad de Huánuco |
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Revistas - Universidad de Huánuco |
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1830216622774681600 |
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Municipal Management and Quality of Public Service in Tingo MariaGestión municipal y calidad del servicio público de Tingo MaríaGestão municipal e qualidade do serviço público em Tingo MaríaLópez López, Alan DennisGestión municipalgobernabilidad democráticaservicios y proyectoscalidad del servicio público.municipal administrationdemocratic governanceservices and projectsquality of public serviceestão municipalgovernança democráticaserviços e projetosqualidade do serviço públicoObjective. To analyze the way in which municipal administration is related to the quality of public service in Provincial Municipality of Tingo Maria, 2019. Methods. The research level was relational, while the non-experimental design was cross-sectional. An opinion questionnaire was applied to know the behavior of the study variables in the users of said municipality. Results. The evaluation of municipal administration yielded a result of 35% "fair", 23% "good", 18% "excellent", 17% "bad" and 8% "lousy". For its part, the quality of the public service yielded a result of 31% "fair", 25% "good", 20% "bad", 14% "terrible" and 11% "excellent". Regarding Pearson's correlation, a value of 0.575 was obtained and the significance of p <= 0.000; demonstrating relationship between municipal administration and the quality of public service. Likewise, the results in the specific hypotheses were: in the first hypothesis, Pearson correlation of 0.488 and the significance of p <= 0.000 were contrasted. In the second hypothesis, a Pearson correlation of 0.542 and a significance of p <= 0.000 were corroborated. Conclusion. There is a significant relationship between municipal administration and the quality of public service in the Provincial Municipality of Leoncio PradoObjetivo. Analizar el modo en el que la gestión municipal se relaciona con la calidad del servicio público en la Municipalidad Provincial de Tingo Maria, 2019. Métodos. El nivel de investigación fue relacional, mientras que el diseño, no experimental, fue de tipo transversal. Se aplicó un cuestionario de opinión para conocer el comportamiento de las variables de estudio en los usuarios de dicha municipalidad. Resultados. La evaluación de la gestión municipal arrojó un resultado de 35 % “regular”, 23 % “bueno”, 18 % “excelente”, 17 % “malo” y 8 % “pésimo”. Por su parte, la calidad del servicio público arrojó un resultado de 31 % “regular”, 25 % “bueno”, 20 % “malo”, 14 % “pésimo” y 11 % “excelente”. Referente a la correlación de Pearson se obtuvo un valor 0,575 y la significancia de p <= 0,000; demostrando relación entre la gestión municipal y la calidad del servicio público. Asimismo, los resultados en las hipótesis específicas fueron: en la primera hipótesis, se contrastó la correlación de Pearson de 0,488 y la significancia de p <=0,000; en la segunda hipótesis se corroboró una correlación de Pearson de 0,542 y una significancia de p <= 0,000, Conclusión.Existe relación significativa entre la gestión municipal y la calidad del servicio público en la Municipalidad Provincial de Leoncio Prado.Objetivo. Analisar como a gestão municipal se relaciona com a qualidade do serviço público no Município Provincial de Tingo Maria, 2019. Métodos. O nível de pesquisa foi relacional, enquanto o projeto, não experimental, foi transversal. Um questionário de opinião foi aplicado para descobrir o comportamento das variáveis do estudo nos usuários deste município. Resultados. A avaliação da gestão municipal produziu um resultado de 35% "justo", 23% "bom", 18% "excelente", 17% "ruim" e 8% "terrível". A qualidade do serviço público foi de 31% "justo", 25% "bom", 20% "pobre", 14% "ruim" e 11% "excelente". A correlação Pearson obteve um valor de 0,575 e um significado de p <= 0,000, mostrando uma relação entre a administração municipal e a qualidade do serviço público. Da mesma forma, os resultados das hipóteses específicas foram: na primeira hipótese, uma correlação Pearson de 0,488 e uma significância de p <= 0.000; na segunda hipótese, uma correlação Pearson de 0,542 e uma significância de p <= 0,000 foram corroboradas, Conclusão: Há uma relação significativa entre a gestão municipal e a qualidade do serviço público no Município Provincial de Leoncio Prado.Universidad de Huánuco UDH2020-06-09info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://revistas.udh.edu.pe/index.php/udh/article/view/138eDesafios; Vol. 11 Núm. 1 (2020): Desafíos (ene-jun); 25-312307-61002706-9559reponame:Revistas - Universidad de Huánucoinstname:Universidad de Huánucoinstacron:UDHspahttp://revistas.udh.edu.pe/index.php/udh/article/view/138e/74Derechos de autor 2021 Desafioshttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessoai:ojs2.localhost:article/842025-04-11T22:18:25Z |
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13.945474 |
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La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
