The insight of the client and the satisfaction in the service
Descripción del Articulo
This research presents as a general objective to determine the insight of the client and its relationship with the satisfaction in the taxi service of the company Peru Tours SA, the theories that sustain the present investigation were based on the variables of study, being for insight the Klaric sch...
| Autores: | , |
|---|---|
| Formato: | artículo |
| Fecha de Publicación: | 2019 |
| Institución: | Universidad César Vallejo |
| Repositorio: | Revistas - Universidad César Vallejo |
| Lenguaje: | español |
| OAI Identifier: | oai:oai.revistas.ucv.edu.pe:article/550 |
| Enlace del recurso: | http://revistas.ucv.edu.pe/index.php/ucv-hacer/article/view/550 |
| Nivel de acceso: | acceso abierto |
| Materia: | Insight Satisfacción Cliente Satisfaction Client |
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The insight of the client and the satisfaction in the serviceEl insight del cliente y la satisfacción en el servicioReyna González, Julissa ElizabethSánchez García, Jimmy FernandoInsightSatisfacciónClienteInsightSatisfactionClientThis research presents as a general objective to determine the insight of the client and its relationship with the satisfaction in the taxi service of the company Peru Tours SA, the theories that sustain the present investigation were based on the variables of study, being for insight the Klaric scholar and for satisfaction in the service to Parasuraman. The present investigation responds to a non-experimental design of cross-correlational type, the study sample consisted of 95 frequent clients of the company, to obtain the results non-parametric statistics was used. Hypothesis test and Pearson correlation coefficient, having obtained a moderate correlation of 0.552 among the study variables, for which it is concluded that there is a linear relationship between insight and service satisfaction.La presente investigación tiene como objetivo general determinar el insight del cliente y su relación con la satisfacción en el servicio de taxis de la empresa Perú Tours S.A.C., las teorías que sustentan la presente investigación se basaron en las variables de estudio, siendo para insight el estudioso Klaric y para satisfacción en el servicio a Parasuraman. La presente investigación responde a un diseño no experimental de tipo transversal correlacional, la muestra de estudio estuvo conformada por 95 clientes frecuentes de la empresa, para obtener los resultados se utilizó la estadística no paramétrica. Prueba de hipótesis y coeficiente de correlación Pearson, habiendo obtenido una correlación moderada de 0.552 entre las variables de estudio, por lo cual se concluye que existe relación lineal entre el insight y la satisfacción del servicio.Universidad Cesar Vallejo2019-03-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionArtículo evaluado por paresapplication/pdfhttp://revistas.ucv.edu.pe/index.php/ucv-hacer/article/view/55010.18050/RevUCVHACER.v8n1a8UCV Hacer; Vol. 8 No. 1 (2019): January - March; 85-92UCV Hacer; Vol. 8 Núm. 1 (2019): Enero - Marzo; 85-922414-86952305-8552reponame:Revistas - Universidad César Vallejoinstname:Universidad César Vallejoinstacron:UCVspahttp://revistas.ucv.edu.pe/index.php/ucv-hacer/article/view/550/530https://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccessoai:oai.revistas.ucv.edu.pe:article/5502021-09-22T05:25:53Z |
| dc.title.none.fl_str_mv |
The insight of the client and the satisfaction in the service El insight del cliente y la satisfacción en el servicio |
| title |
The insight of the client and the satisfaction in the service |
| spellingShingle |
The insight of the client and the satisfaction in the service Reyna González, Julissa Elizabeth Insight Satisfacción Cliente Insight Satisfaction Client |
| title_short |
The insight of the client and the satisfaction in the service |
| title_full |
The insight of the client and the satisfaction in the service |
| title_fullStr |
The insight of the client and the satisfaction in the service |
| title_full_unstemmed |
The insight of the client and the satisfaction in the service |
| title_sort |
The insight of the client and the satisfaction in the service |
| dc.creator.none.fl_str_mv |
Reyna González, Julissa Elizabeth Sánchez García, Jimmy Fernando |
| author |
Reyna González, Julissa Elizabeth |
| author_facet |
Reyna González, Julissa Elizabeth Sánchez García, Jimmy Fernando |
| author_role |
author |
| author2 |
Sánchez García, Jimmy Fernando |
| author2_role |
author |
| dc.subject.none.fl_str_mv |
Insight Satisfacción Cliente Insight Satisfaction Client |
| topic |
Insight Satisfacción Cliente Insight Satisfaction Client |
| description |
This research presents as a general objective to determine the insight of the client and its relationship with the satisfaction in the taxi service of the company Peru Tours SA, the theories that sustain the present investigation were based on the variables of study, being for insight the Klaric scholar and for satisfaction in the service to Parasuraman. The present investigation responds to a non-experimental design of cross-correlational type, the study sample consisted of 95 frequent clients of the company, to obtain the results non-parametric statistics was used. Hypothesis test and Pearson correlation coefficient, having obtained a moderate correlation of 0.552 among the study variables, for which it is concluded that there is a linear relationship between insight and service satisfaction. |
| publishDate |
2019 |
| dc.date.none.fl_str_mv |
2019-03-30 |
| dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Artículo evaluado por pares |
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article |
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publishedVersion |
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http://revistas.ucv.edu.pe/index.php/ucv-hacer/article/view/550 10.18050/RevUCVHACER.v8n1a8 |
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http://revistas.ucv.edu.pe/index.php/ucv-hacer/article/view/550 |
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10.18050/RevUCVHACER.v8n1a8 |
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spa |
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spa |
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http://revistas.ucv.edu.pe/index.php/ucv-hacer/article/view/550/530 |
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https://creativecommons.org/licenses/by-nc/4.0 info:eu-repo/semantics/openAccess |
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https://creativecommons.org/licenses/by-nc/4.0 |
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openAccess |
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application/pdf |
| dc.publisher.none.fl_str_mv |
Universidad Cesar Vallejo |
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Universidad Cesar Vallejo |
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UCV Hacer; Vol. 8 No. 1 (2019): January - March; 85-92 UCV Hacer; Vol. 8 Núm. 1 (2019): Enero - Marzo; 85-92 2414-8695 2305-8552 reponame:Revistas - Universidad César Vallejo instname:Universidad César Vallejo instacron:UCV |
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Universidad César Vallejo |
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UCV |
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UCV |
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Revistas - Universidad César Vallejo |
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Revistas - Universidad César Vallejo |
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Nota importante:
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
