Percepción de los pacientes sobre la calidad del cuidado invisible del profesional de Enfermería de los servicios de medicina y cirugía del Hospital II de Vitarte-EsSalud, 2011

• Autores: Hinostroza Figueroa, Jenny Raquel, Flores Resumen, Inés Milca Capcha
• Formato: artículo
• Fecha de Publicación: 2019
• Institución: Universidad Peruana Unión
• Repositorio: Revista UPEU - Revista Científica de Ciencias de la Salud
• Lenguaje: español
• OAI Identifier: oai:ojs2.revistas.upeu.edu.pe:article/96
• Enlace del recurso: https://revistas.upeu.edu.pe/index.php/RCCS/article/view/96
• Nivel de acceso: acceso abierto
• Materia: Patient perception, care invisible, nursing’s; Percepción del paciente; cuidado invisible; enfermería.

Determine the perceptions of patients about the quality of care invisible nursing professional services Medicine andSurgery “Vitarte Hospital II-Beacon Healthcare Network.” The study is a non-experimental quantitative, descriptiveand transversal. The sample consisted of 62 patients in the service of medicine and surgery, we used an intentionalnon-probability sampling, where the instrument is applied to meet the criteria for inclusion and exclusion. Thecollection instrument was a questionnaire of 27 items, divided into six dimensions. The technique used was theinterview. The results obtained were in the service of medicine, 60% perceived the quality of care provided by theinvisible nurse as excellent, 40% perceived it as fair, on the other hand, in the service surgery, 53.1% perceived itas excellent, and only 6.3%, as deficient. In conclusion we can say that in both hospitals, most patients perceive asexcellent quality of care invisible.