Methodology for reducing staff turnover in service companies based on employer branding and talent management

Descripción del Articulo

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
Detalles Bibliográficos
Autores: Espinoza, Amy, Rojas, Estefania, Rojas, Jose, Raymundo, Carlos
Formato: artículo
Fecha de Publicación:2019
Institución:Universidad Peruana de Ciencias Aplicadas
Repositorio:UPC-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorioacademico.upc.edu.pe:10757/656352
Enlace del recurso:http://hdl.handle.net/10757/656352
Nivel de acceso:acceso embargado
Materia:Employer Branding
Fast food
Productivity
Staff turnover
Talent Management
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network_acronym_str UUPC
network_name_str UPC-Institucional
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dc.title.en_US.fl_str_mv Methodology for reducing staff turnover in service companies based on employer branding and talent management
title Methodology for reducing staff turnover in service companies based on employer branding and talent management
spellingShingle Methodology for reducing staff turnover in service companies based on employer branding and talent management
Espinoza, Amy
Employer Branding
Fast food
Productivity
Staff turnover
Talent Management
title_short Methodology for reducing staff turnover in service companies based on employer branding and talent management
title_full Methodology for reducing staff turnover in service companies based on employer branding and talent management
title_fullStr Methodology for reducing staff turnover in service companies based on employer branding and talent management
title_full_unstemmed Methodology for reducing staff turnover in service companies based on employer branding and talent management
title_sort Methodology for reducing staff turnover in service companies based on employer branding and talent management
author Espinoza, Amy
author_facet Espinoza, Amy
Rojas, Estefania
Rojas, Jose
Raymundo, Carlos
author_role author
author2 Rojas, Estefania
Rojas, Jose
Raymundo, Carlos
author2_role author
author
author
dc.contributor.author.fl_str_mv Espinoza, Amy
Rojas, Estefania
Rojas, Jose
Raymundo, Carlos
dc.subject.en_US.fl_str_mv Employer Branding
Fast food
Productivity
Staff turnover
Talent Management
topic Employer Branding
Fast food
Productivity
Staff turnover
Talent Management
description El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
publishDate 2019
dc.date.accessioned.none.fl_str_mv 2021-06-07T17:17:34Z
dc.date.available.none.fl_str_mv 2021-06-07T17:17:34Z
dc.date.issued.fl_str_mv 2019-01-01
dc.type.en_US.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.issn.none.fl_str_mv 21903018
dc.identifier.doi.none.fl_str_mv 10.1007/978-3-030-16053-1_56
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/10757/656352
dc.identifier.eissn.none.fl_str_mv 21903026
dc.identifier.journal.en_US.fl_str_mv Smart Innovation, Systems and Technologies
dc.identifier.eid.none.fl_str_mv 2-s2.0-85068609485
dc.identifier.scopusid.none.fl_str_mv SCOPUS_ID:85068609485
dc.identifier.isni.none.fl_str_mv 0000 0001 2196 144X
identifier_str_mv 21903018
10.1007/978-3-030-16053-1_56
21903026
Smart Innovation, Systems and Technologies
2-s2.0-85068609485
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url http://hdl.handle.net/10757/656352
dc.language.iso.en_US.fl_str_mv eng
language eng
dc.relation.url.en_US.fl_str_mv El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
dc.rights.en_US.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.en_US.fl_str_mv application/html
dc.publisher.en_US.fl_str_mv Springer Science and Business Media Deutschland GmbH
dc.source.none.fl_str_mv reponame:UPC-Institucional
instname:Universidad Peruana de Ciencias Aplicadas
instacron:UPC
instname_str Universidad Peruana de Ciencias Aplicadas
instacron_str UPC
institution UPC
reponame_str UPC-Institucional
collection UPC-Institucional
dc.source.journaltitle.none.fl_str_mv Smart Innovation, Systems and Technologies
dc.source.volume.none.fl_str_mv 140
dc.source.beginpage.none.fl_str_mv 575
dc.source.endpage.none.fl_str_mv 583
bitstream.url.fl_str_mv https://repositorioacademico.upc.edu.pe/bitstream/10757/656352/1/license.txt
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spelling 784d4a473cd021816b2a6c2936c56ae7a34fadf3f95479faf5531906d874c2de41762891074f47172152d1b039035bd5500f1b29165990ab4ce165cbf28f5e4ccd9500Espinoza, AmyRojas, EstefaniaRojas, JoseRaymundo, Carlos2021-06-07T17:17:34Z2021-06-07T17:17:34Z2019-01-012190301810.1007/978-3-030-16053-1_56http://hdl.handle.net/10757/65635221903026Smart Innovation, Systems and Technologies2-s2.0-85068609485SCOPUS_ID:850686094850000 0001 2196 144XEl texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.The turnover rate of personnel in companies in the service sector is approximately 10%. In Peru, this figure is above 15%, which generates high cost overruns for organizations. Companies with the highest turnover are the service companies, and the operational staff is regarded the key factor of these organizations. Previous research has been carried out on this issue, and the solutions are models with the objective of retaining employees, using Employer Branding, Endomarketing, and Talent Management techniques. However, for this study, a model based on the combination of these techniques was designed and applied. Thus, it is intended that the model managed to meet the concerns raised and to reduce costs in companies. The model was applied in a company in the fast food sector, aiming the frontline/operational personnel of the organization. The results showed that an agile recruitment process and development of personnel training significantly reduces high rates of personnel turnover and the costs presented by this. Additionally, it is proven that the leadership of store managers plays an important role in increasing employee satisfaction and commitment within the organization.application/htmlengSpringer Science and Business Media Deutschland GmbHEl texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.info:eu-repo/semantics/embargoedAccessEmployer BrandingFast foodProductivityStaff turnoverTalent ManagementMethodology for reducing staff turnover in service companies based on employer branding and talent managementinfo:eu-repo/semantics/articleSmart Innovation, Systems and Technologies140575583reponame:UPC-Institucionalinstname:Universidad Peruana de Ciencias Aplicadasinstacron:UPCLICENSElicense.txtlicense.txttext/plain; charset=utf-81748https://repositorioacademico.upc.edu.pe/bitstream/10757/656352/1/license.txt8a4605be74aa9ea9d79846c1fba20a33MD51false10757/656352oai:repositorioacademico.upc.edu.pe:10757/6563522021-06-07 17:17:34.79Repositorio académico upcupc@openrepository.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Methodology for reducing staff turnover in service companies based on employer branding and talent management
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