Competency management model to resolve conflicts with external stakeholders in construction projects

Descripción del Articulo

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
Detalles Bibliográficos
Autores: Inga, Carol, Ochoa, Francois, Farje, Julio
Formato: artículo
Fecha de Publicación:2020
Institución:Universidad Peruana de Ciencias Aplicadas
Repositorio:UPC-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorioacademico.upc.edu.pe:10757/656410
Enlace del recurso:http://hdl.handle.net/10757/656410
Nivel de acceso:acceso embargado
Materia:construction
framework
neighbors
social conflicts
stakeholders management
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dc.title.en_US.fl_str_mv Competency management model to resolve conflicts with external stakeholders in construction projects
title Competency management model to resolve conflicts with external stakeholders in construction projects
spellingShingle Competency management model to resolve conflicts with external stakeholders in construction projects
Inga, Carol
construction
framework
neighbors
social conflicts
stakeholders management
title_short Competency management model to resolve conflicts with external stakeholders in construction projects
title_full Competency management model to resolve conflicts with external stakeholders in construction projects
title_fullStr Competency management model to resolve conflicts with external stakeholders in construction projects
title_full_unstemmed Competency management model to resolve conflicts with external stakeholders in construction projects
title_sort Competency management model to resolve conflicts with external stakeholders in construction projects
author Inga, Carol
author_facet Inga, Carol
Ochoa, Francois
Farje, Julio
author_role author
author2 Ochoa, Francois
Farje, Julio
author2_role author
author
dc.contributor.author.fl_str_mv Inga, Carol
Ochoa, Francois
Farje, Julio
dc.subject.en_US.fl_str_mv construction
framework
neighbors
social conflicts
stakeholders management
topic construction
framework
neighbors
social conflicts
stakeholders management
description El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
publishDate 2020
dc.date.accessioned.none.fl_str_mv 2021-06-08T13:13:21Z
dc.date.available.none.fl_str_mv 2021-06-08T13:13:21Z
dc.date.issued.fl_str_mv 2020-09-30
dc.type.en_US.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.doi.none.fl_str_mv 10.1109/CONIITI51147.2020.9240421
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/10757/656410
dc.identifier.journal.en_US.fl_str_mv 2020 Congreso Internacional de Innovacion y Tendencias en Ingenieria, CONIITI 2020 - Conference Proceedings
dc.identifier.eid.none.fl_str_mv 2-s2.0-85096607047
dc.identifier.scopusid.none.fl_str_mv SCOPUS_ID:85096607047
dc.identifier.isni.none.fl_str_mv 0000 0001 2196 144X
identifier_str_mv 10.1109/CONIITI51147.2020.9240421
2020 Congreso Internacional de Innovacion y Tendencias en Ingenieria, CONIITI 2020 - Conference Proceedings
2-s2.0-85096607047
SCOPUS_ID:85096607047
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url http://hdl.handle.net/10757/656410
dc.language.iso.en_US.fl_str_mv eng
language eng
dc.relation.url.en_US.fl_str_mv https://ieeexplore.ieee.org/document/9240421
dc.rights.en_US.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.en_US.fl_str_mv application/pdf
dc.publisher.en_US.fl_str_mv Institute of Electrical and Electronics Engineers Inc.
dc.source.none.fl_str_mv reponame:UPC-Institucional
instname:Universidad Peruana de Ciencias Aplicadas
instacron:UPC
instname_str Universidad Peruana de Ciencias Aplicadas
instacron_str UPC
institution UPC
reponame_str UPC-Institucional
collection UPC-Institucional
dc.source.journaltitle.none.fl_str_mv 2020 Congreso Internacional de Innovacion y Tendencias en Ingenieria, CONIITI 2020 - Conference Proceedings
bitstream.url.fl_str_mv https://repositorioacademico.upc.edu.pe/bitstream/10757/656410/1/license.txt
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repository.name.fl_str_mv Repositorio académico upc
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spelling 54156b066a2b9c0d1e718e8348abae6c3006393dcbcf9c89e1c66acfe55b4ebd615300db3156e7a0e707f54efe72b83fa8323cInga, CarolOchoa, FrancoisFarje, Julio2021-06-08T13:13:21Z2021-06-08T13:13:21Z2020-09-3010.1109/CONIITI51147.2020.9240421http://hdl.handle.net/10757/6564102020 Congreso Internacional de Innovacion y Tendencias en Ingenieria, CONIITI 2020 - Conference Proceedings2-s2.0-85096607047SCOPUS_ID:850966070470000 0001 2196 144XEl texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.The real estate sector in Peru has been experiencing sustained growth during the last 10 years, however, due to the constant problems that occur during the development of a project, construction as an investment is increasingly far from being the best option in the market, generally reducing its opportunity cost compared to other more specific investments. To find out what these problems are, a survey was conducted of 25 real estate project managers in Lima, establishing that one of the most recurring problems in the construction sector is conflicts with external stakeholders, mainly with the neighbors surrounding the work, and how these tend to worsen due to inadequate management by project team members who are assigned to resolve the conflict situation.In this sense, this study focuses on knowing the competences that workers have within an organization and what they need to efficiently manage problems with neighbors, and then propose a management model by competences focused on improving the performance of workers of a construction company developing a set of strategies and activities that increase their competitiveness in the face of confrontation between both parts. The results obtained from a real estate construction project indicated that the proposed model manages to reduce or prevent conflicts with neighboring homes, improving the achievement indicators of the aforementioned project under analysis.application/pdfengInstitute of Electrical and Electronics Engineers Inc.https://ieeexplore.ieee.org/document/9240421info:eu-repo/semantics/embargoedAccessconstructionframeworkneighborssocial conflictsstakeholders managementCompetency management model to resolve conflicts with external stakeholders in construction projectsinfo:eu-repo/semantics/article2020 Congreso Internacional de Innovacion y Tendencias en Ingenieria, CONIITI 2020 - Conference Proceedingsreponame:UPC-Institucionalinstname:Universidad Peruana de Ciencias Aplicadasinstacron:UPCLICENSElicense.txtlicense.txttext/plain; charset=utf-81748https://repositorioacademico.upc.edu.pe/bitstream/10757/656410/1/license.txt8a4605be74aa9ea9d79846c1fba20a33MD51false10757/656410oai:repositorioacademico.upc.edu.pe:10757/6564102021-06-08 13:13:22.594Repositorio académico upcupc@openrepository.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Competency management model to resolve conflicts with external stakeholders in construction projects
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