Clima organizacional y satisfacción del cliente en la Empresa Electro Oriente, periodo 2014-2022

• Autor: Chujutalli Arevalo, Ana Paula
• Formato: tesis de grado
• Fecha de Publicación: 2024
• Institución: Universidad Nacional De La Amazonía Peruana
• Repositorio: UNAPIquitos-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unapiquitos.edu.pe:20.500.12737/10710
• Enlace del recurso: https://hdl.handle.net/20.500.12737/10710
• Nivel de acceso: acceso abierto
• Materia: Satisfacción del cliente; Ambiente de trabajo; Empress eléctricas; https://purl.org/pe-repo/ocde/ford#5.02.04

In this study, the purpose was to define the type of association shown by the organizational climate index and customer satisfaction in the Electro oriente company of Iquitos – Loreto. A non-experimental design of longitudinal section and relational scope was applied. The population was made up of all the data of these two variables calculated annually by the company under study, in the period from 2014 to 2022. The research technique used was documentary analysis with its instrument, the data collection sheet. The main hypothesis is that there is a positive and significant relationship between the variables under study, which was tested through the Pearson coefficient, which yielded a value of 0.654 with a p-value = 0.056, results that prove the hypothesis. in the sense that, if there is a “strong” positive correlation, however, the significance is not accredited as the p-value of the test is higher than the margin of error of the research (0.05). It is concluded that, if there is an important level of relationship between the variables, it is recommended that to improve the level of customer satisfaction, the company's organizational climate must be improved.