Nivel de satisfacción de soporte técnico de software contable Contasis en usuarios a nivel nacional año 2024

• Autor: Espinoza Panaifo, Marissa Esther
• Formato: tesis de grado
• Fecha de Publicación: 2025
• Institución: Universidad Nacional De La Amazonía Peruana
• Repositorio: UNAPIquitos-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unapiquitos.edu.pe:20.500.12737/12640
• Enlace del recurso: https://hdl.handle.net/20.500.12737/12640
• Nivel de acceso: acceso abierto
• Materia: Software contable; Satisfacción; Proceso contable; https://purl.org/pe-repo/ocde/ford#5.02.04

Although the adoption of accounting software has improved the competitiveness and efficiency of companies, challenges such as low satisfaction, lack of training, and technological limitations that hinder its implementation and proper use persist in Peru. Therefore, the purpose of this study is to identify the level of satisfaction with Contasis accounting software technical support among users nationwide by 2024. This study uses a quantitative, observational approach and a non-experimental, descriptive design, using accounting software users as the target population. The results reveal that more than 85% of users express overall satisfaction with Contasis' technical support service, reflecting not only a generally positive perception but also a high specific appreciation for aspects such as efficient service delivery, rapid problem resolution, and the competence of the technical staff. This trend was consistent across the five dimensions evaluated, with the quality of the solutions offered, the usefulness of the service in the daily performance of accounting tasks, and the trust generated through consistent and timely support being particularly notable. Technical support not only resolves incidents but also plays an active role in strengthening accounting processes, facilitating accurate records, report generation, and informed decision-making by users. This high performance directly contributes to strengthening the institutional image of the Contasis brand, strengthening user loyalty.