Servicio de atención al cliente en la empresa constructora Celso EIRL año 2021

• Autores: Vasquez Saboya, Veronica Fiorella, Dahua Tulumba, Blanca Isabel
• Formato: tesis de grado
• Fecha de Publicación: 2023
• Institución: Universidad Nacional De La Amazonía Peruana
• Repositorio: UNAPIquitos-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unapiquitos.edu.pe:20.500.12737/9407
• Enlace del recurso: https://hdl.handle.net/20.500.12737/9407
• Nivel de acceso: acceso abierto
• Materia: Satisfacción del cliente; Fidelización del cliente; Servicios de atención al cliente; Empresa privada; https://purl.org/pe-repo/ocde/ford#5.02.04

The objective of this research was to determine the customer service in the construction company Celso EIRL in 2021, the method used is quantitative, descriptive - non-correlational, the population and sample consisted of 40 clients who buy regularly in the Celso construction company. E.I.R.L. It was obtained as a result that, after making an analysis of the average of the responses, it can be observed that 47.50% of the clients consider that the customer service in the construction company Celso EIRL year 2021 has high level, 32.50 % of clients consider that customer service is regular and 20.50% of clients indicated that customer service has low level. It was concluded that customer service is good according to the statistical results obtained, considering that satisfaction is consistent with the quality of expectations of users or consumers, these must meet the perspectives of consumers or users, including factors subjective related to the judgments of the people who receive the service; workers must consider empathy with clients, assuming in many cases the responsibility of others, that is, relating to the experiences of clients, this being important to understand that we have been developing key activities within the company, for this it is important to connect with the emotions of others, solving difficult problems proposing new ideas to guide others.