Leadership In The Public Servant As A Strategy To Improve The Quality Of Service In A Peruvian Municipality

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The current problem of the quality of service of our state entities is questioned by the way in which civil servants provide care, in this situation, it is necessary to make profound changes that contribute to achieving an efficient and effective state that seeks the continuous improvement of the qu...

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Detalles Bibliográficos
Autor: Ganoza Ubillus, Lucila Maria
Formato: artículo
Fecha de Publicación:2024
Institución:Universidad Cesar Vallejo
Repositorio:UCV-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorio.ucv.edu.pe:20.500.12692/136296
Enlace del recurso:https://migrationletters.com/index.php/ml/article/view/6807/4530
https://hdl.handle.net/20.500.12692/136296
https://migrationletters.com/index.php/ml/article/view/6807
Nivel de acceso:acceso abierto
Materia:Liderazgo servidor
Calidad de servicio
Gestión pública
Gobierno local
Municipio
https://purl.org/pe-repo/ocde/ford#5.00.00
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dc.title.es_PE.fl_str_mv Leadership In The Public Servant As A Strategy To Improve The Quality Of Service In A Peruvian Municipality
title Leadership In The Public Servant As A Strategy To Improve The Quality Of Service In A Peruvian Municipality
spellingShingle Leadership In The Public Servant As A Strategy To Improve The Quality Of Service In A Peruvian Municipality
Ganoza Ubillus, Lucila Maria
Liderazgo servidor
Calidad de servicio
Gestión pública
Gobierno local
Municipio
https://purl.org/pe-repo/ocde/ford#5.00.00
title_short Leadership In The Public Servant As A Strategy To Improve The Quality Of Service In A Peruvian Municipality
title_full Leadership In The Public Servant As A Strategy To Improve The Quality Of Service In A Peruvian Municipality
title_fullStr Leadership In The Public Servant As A Strategy To Improve The Quality Of Service In A Peruvian Municipality
title_full_unstemmed Leadership In The Public Servant As A Strategy To Improve The Quality Of Service In A Peruvian Municipality
title_sort Leadership In The Public Servant As A Strategy To Improve The Quality Of Service In A Peruvian Municipality
author Ganoza Ubillus, Lucila Maria
author_facet Ganoza Ubillus, Lucila Maria
author_role author
dc.contributor.author.fl_str_mv Ganoza Ubillus, Lucila Maria
dc.subject.es_PE.fl_str_mv Liderazgo servidor
Calidad de servicio
Gestión pública
Gobierno local
Municipio
topic Liderazgo servidor
Calidad de servicio
Gestión pública
Gobierno local
Municipio
https://purl.org/pe-repo/ocde/ford#5.00.00
dc.subject.ocde.es_PE.fl_str_mv https://purl.org/pe-repo/ocde/ford#5.00.00
description The current problem of the quality of service of our state entities is questioned by the way in which civil servants provide care, in this situation, it is necessary to make profound changes that contribute to achieving an efficient and effective state that seeks the continuous improvement of the quality of life of the citizen, and reduce existing gaps. The objective of this research is to propose a Server Leadership Program to improve the quality of service in a local government - Lambayeque Region - 2023, with a methodology of quantitative approach, applied type, non-experimental, descriptive-exploratory, cross-sectional and purposeful design, using the survey technique, validated by 5 experts, with a reliability of Cronbach's alpha of 0.933 for server leadership and 0.944 for service quality, the instrument was applied to a census sample of 100 public servants a local government of the Lambayeque Region, in the analysis of the results showed that both variables are at a medium level, the quality of service with 53% and the server leadership with 69%, likewise it was determined that the dimensions of the server leadership that provide guidance for the development of a program to improve the quality of service are empowerment, accountability, personal acceptance, authenticity and humility.
publishDate 2024
dc.date.accessioned.none.fl_str_mv 2024-03-22T22:46:55Z
dc.date.available.none.fl_str_mv 2024-03-22T22:46:55Z
dc.date.issued.fl_str_mv 2024
dc.type.es_PE.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.issn.none.fl_str_mv 1741-8984
dc.identifier.uri.none.fl_str_mv https://migrationletters.com/index.php/ml/article/view/6807/4530
https://hdl.handle.net/20.500.12692/136296
dc.identifier.doi.none.fl_str_mv https://migrationletters.com/index.php/ml/article/view/6807
identifier_str_mv 1741-8984
url https://migrationletters.com/index.php/ml/article/view/6807/4530
https://hdl.handle.net/20.500.12692/136296
https://migrationletters.com/index.php/ml/article/view/6807
dc.language.iso.es_PE.fl_str_mv eng
language eng
dc.relation.ispartofseries.none.fl_str_mv Revista Migration Letters;Vol. 21 No. S3 (2024)
dc.relation.uri.es_PE.fl_str_mv https://migrationletters.com/index.php/ml/article/view/6807/4530
dc.relation.isPartOf.es_PE.fl_str_mv urn:issn:1741-8984
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eu_rights_str_mv openAccess
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dc.publisher.es_PE.fl_str_mv Migration Letters y The London Publishers
dc.publisher.country.es_PE.fl_str_mv PE
dc.source.es_PE.fl_str_mv Repositorio Institucional - UCV
Universidad César Vallejo
dc.source.none.fl_str_mv reponame:UCV-Institucional
instname:Universidad Cesar Vallejo
instacron:UCV
instname_str Universidad Cesar Vallejo
instacron_str UCV
institution UCV
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spelling Ganoza Ubillus, Lucila Maria2024-03-22T22:46:55Z2024-03-22T22:46:55Z20241741-8984https://migrationletters.com/index.php/ml/article/view/6807/4530https://hdl.handle.net/20.500.12692/136296https://migrationletters.com/index.php/ml/article/view/6807The current problem of the quality of service of our state entities is questioned by the way in which civil servants provide care, in this situation, it is necessary to make profound changes that contribute to achieving an efficient and effective state that seeks the continuous improvement of the quality of life of the citizen, and reduce existing gaps. The objective of this research is to propose a Server Leadership Program to improve the quality of service in a local government - Lambayeque Region - 2023, with a methodology of quantitative approach, applied type, non-experimental, descriptive-exploratory, cross-sectional and purposeful design, using the survey technique, validated by 5 experts, with a reliability of Cronbach's alpha of 0.933 for server leadership and 0.944 for service quality, the instrument was applied to a census sample of 100 public servants a local government of the Lambayeque Region, in the analysis of the results showed that both variables are at a medium level, the quality of service with 53% and the server leadership with 69%, likewise it was determined that the dimensions of the server leadership that provide guidance for the development of a program to improve the quality of service are empowerment, accountability, personal acceptance, authenticity and humility.SCOPUSPiuraEscuela de PosgradoReforma y Modernización del EstadoDesarrollo sostenible, emprendimientos y responsabilidad social.Fortalecimiento de la democracia, ciudadanía y cultura de pazPaz, justicia e instituciones sólidasPRESENCIALapplication/pdfengMigration Letters y The London PublishersPERevista Migration Letters;Vol. 21 No. S3 (2024)https://migrationletters.com/index.php/ml/article/view/6807/4530urn:issn:1741-8984info:eu-repo/semantics/openAccesshttps://creativecommons.org/licenses/by/4.0/Repositorio Institucional - UCVUniversidad César Vallejoreponame:UCV-Institucionalinstname:Universidad Cesar Vallejoinstacron:UCVLiderazgo servidorCalidad de servicioGestión públicaGobierno localMunicipiohttps://purl.org/pe-repo/ocde/ford#5.00.00Leadership In The Public Servant As A Strategy To Improve The Quality Of Service In A Peruvian Municipalityinfo:eu-repo/semantics/articleDoctorado en Gestión Pública y GobernabilidadUniversidad César Vallejo. 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Leadership In The Public Servant As A Strategy To Improve The Quality Of Service In A Peruvian Municipality
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