“Mecanismos alternativos de resolución de controversias en materia de consumo en Chile: Análisis del impacto y eficacia”

• Autores: Corvalán Pérez, José Luis, Fernández Hitschfeld, Isidora Francisca
• Formato: artículo
• Fecha de Publicación: 2024
• Institución: Pontificia Universidad Católica del Perú
• Repositorio: PUCP-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.pucp.edu.pe:20.500.14657/202232
• Enlace del recurso: https://revistas.pucp.edu.pe/index.php/actualidadmercantil/article/view/28768/26387; https://repositorio.pucp.edu.pe/index/handle/123456789/202232
• Nivel de acceso: acceso abierto
• Materia: Conciliation; Mediation; Arbitration; Regulation; Online Dispute Resolution (ODR); Voluntary Collective Procedures (VCP); Conciliación; Mediación; Arbitraje; Reglamento; Procedimientos Voluntarios Colectivos (PVC); https://purl.org/pe-repo/ocde/ford#5.05.00

This article will review the alternative dispute resolution mechanisms currently in place in Chile regarding consumer issues. The article will examine key elements of the regulations governing mediation, conciliation, and arbitration in consumer matters published in Chile’s Diario Oficial on December 13th, 2022 and came into effect on June 14th, 2023. It will also address the online dispute resolution (ODR) system introduced by the Santiago Chamber of Commerce and the voluntary collective procedures established by Law 21.081 published on September 13, 2018. The objective of the article is to diagnose the situation that was in place before these mechanisms and analyze their impact on consumer and commercial relationships, their implementation, effectiveness in conflict resolution, incentives for providers to offer and adhere to them within a legislative framework strengthening consumer rights protection, and the remaining challenges in this area.