Resistance to change and its influence on the institutional staff identification CMAC Cusco S.A. - Tacna agency, in the year 2013

• Autor: Apaza Chambilla, María Isabel
• Formato: artículo
• Fecha de Publicación: 2015
• Institución: Universidad Privada de Tacna
• Repositorio: Revistas - Universidad Privada de Tacna
• Lenguaje: español
• OAI Identifier: oai:ojs2.172.30.101.191:article/219
• Enlace del recurso: https://revistas.upt.edu.pe/ojs/index.php/vestsc/article/view/219
• Nivel de acceso: acceso abierto

  Objective: This Tiene Investigación  Objetivo Como director el determinar  S. La influencia del Nivel de  Resistencia Al Cambio Sobre la  identification institucional del  personal de la Caja Municipal de  Ahorro y Crédito (CMAC) Cusco SA - Agencia Tacna párrafo Mejorar el  servicio al cliente. Method: The research is applied,  whose characteristics are descriptive  and correlational. The research  design ¡is not experimental. The  collection of information was crosssectional.  lt was decided to develop  a census, they surveyed 40 people,  both Area and Credit Division  Operations. Results: lt was found that workers  perceive that there is a low level of  resistance to environments possible  change in the organization; being the  "Factors associated with know/meet" those affecting fewer and  "Factors related to organizational  change project" the most affecting. We also found that the staff believes  that is closely identified with their  Conclusion: There is a significant  relationship between the dimensions of the level of resistance to change  and the dimensions of institutional  personnel identification