Management Modeling Including Process Quality and Technology for Service Improvement by Applying Structural Equations

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This study proposes a model to improve identity registration service and correlates this service to the process quality and technology by means of structural equations using SPSS and AMOS. To reinforce the analysis of the information obtained from documents and records of the processes of identity r...

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Detalles Bibliográficos
Autores: Gonzales Lovón, Rosario, Cevallos Ampuero, Juan
Formato: artículo
Fecha de Publicación:2022
Institución:Universidad Nacional Mayor de San Marcos
Repositorio:Revistas - Universidad Nacional Mayor de San Marcos
Lenguaje:español
inglés
OAI Identifier:oai:ojs.csi.unmsm:article/20769
Enlace del recurso:https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769
Nivel de acceso:acceso abierto
Materia:process quality
technology
service improvement
structural equations
calidad de procesos
tecnología
mejora del servicio
ecuaciones estructurales
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spelling Management Modeling Including Process Quality and Technology for Service Improvement by Applying Structural EquationsModelo de gestión con calidad de procesos y tecnología para la mejora del servicio aplicando ecuaciones estructuralesGonzales Lovón, RosarioCevallos Ampuero, JuanGonzales Lovón, RosarioCevallos Ampuero, Juanprocess qualitytechnologyservice improvementstructural equationscalidad de procesostecnologíamejora del servicioecuaciones estructuralesThis study proposes a model to improve identity registration service and correlates this service to the process quality and technology by means of structural equations using SPSS and AMOS. To reinforce the analysis of the information obtained from documents and records of the processes of identity registration, a 21 question survey was given to citizens coming to 1 of 16 regional headquarters, from which it was possible to demonstrate through structural equations, the existence of a strong relationship between the three variables: process quality, technology and service improvement.La presente investigación propone un modelo para la mejora del servicio de registro de identificación de personas, y correlaciona este servicio a la calidad de los procesos y tecnología mediante ecuaciones estructurales utilizando los softwares SPSS y AMOS. Para reforzar el análisis de la información proveniente de documentos y registros de los procesos del registro de identificación de personas, se aplicó una encuesta de 21 preguntas a los ciudadanos que acuden a uno de los locales de las 16 jefaturas regionales, de modo que se logró demostrar, a través de las ecuaciones estructurales, que existe una fuerte relación entre las tres variables: calidad de procesos, tecnología y mejora de servicio.Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos2022-08-22info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdftext/htmltext/htmlaudio/mpegaudio/mpeghttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/2076910.15381/idata.v25i1.20769Industrial Data; Vol. 25 No. 1 (2022); 157-179Industrial Data; Vol. 25 Núm. 1 (2022); 157-1791810-99931560-9146reponame:Revistas - Universidad Nacional Mayor de San Marcosinstname:Universidad Nacional Mayor de San Marcosinstacron:UNMSMspaenghttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769/18503https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769/18504https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769/18505https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769/18506https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769/18507https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769/1850810.15381/idata.v25i1.20769.g18421Derechos de autor 2022 Rosario Gonzales Lovón, Juan Cevallos Ampuerohttps://creativecommons.org/licenses/by/4.0/deed.es_ESinfo:eu-repo/semantics/openAccessoai:ojs.csi.unmsm:article/207692022-08-22T17:06:04Z
dc.title.none.fl_str_mv Management Modeling Including Process Quality and Technology for Service Improvement by Applying Structural Equations
Modelo de gestión con calidad de procesos y tecnología para la mejora del servicio aplicando ecuaciones estructurales
title Management Modeling Including Process Quality and Technology for Service Improvement by Applying Structural Equations
spellingShingle Management Modeling Including Process Quality and Technology for Service Improvement by Applying Structural Equations
Gonzales Lovón, Rosario
process quality
technology
service improvement
structural equations
calidad de procesos
tecnología
mejora del servicio
ecuaciones estructurales
title_short Management Modeling Including Process Quality and Technology for Service Improvement by Applying Structural Equations
title_full Management Modeling Including Process Quality and Technology for Service Improvement by Applying Structural Equations
title_fullStr Management Modeling Including Process Quality and Technology for Service Improvement by Applying Structural Equations
title_full_unstemmed Management Modeling Including Process Quality and Technology for Service Improvement by Applying Structural Equations
title_sort Management Modeling Including Process Quality and Technology for Service Improvement by Applying Structural Equations
dc.creator.none.fl_str_mv Gonzales Lovón, Rosario
Cevallos Ampuero, Juan
Gonzales Lovón, Rosario
Cevallos Ampuero, Juan
author Gonzales Lovón, Rosario
author_facet Gonzales Lovón, Rosario
Cevallos Ampuero, Juan
author_role author
author2 Cevallos Ampuero, Juan
author2_role author
dc.subject.none.fl_str_mv process quality
technology
service improvement
structural equations
calidad de procesos
tecnología
mejora del servicio
ecuaciones estructurales
topic process quality
technology
service improvement
structural equations
calidad de procesos
tecnología
mejora del servicio
ecuaciones estructurales
description This study proposes a model to improve identity registration service and correlates this service to the process quality and technology by means of structural equations using SPSS and AMOS. To reinforce the analysis of the information obtained from documents and records of the processes of identity registration, a 21 question survey was given to citizens coming to 1 of 16 regional headquarters, from which it was possible to demonstrate through structural equations, the existence of a strong relationship between the three variables: process quality, technology and service improvement.
publishDate 2022
dc.date.none.fl_str_mv 2022-08-22
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769
10.15381/idata.v25i1.20769
url https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769
identifier_str_mv 10.15381/idata.v25i1.20769
dc.language.none.fl_str_mv spa
eng
language spa
eng
dc.relation.none.fl_str_mv https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769/18503
https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769/18504
https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769/18505
https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769/18506
https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769/18507
https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/20769/18508
10.15381/idata.v25i1.20769.g18421
dc.rights.none.fl_str_mv Derechos de autor 2022 Rosario Gonzales Lovón, Juan Cevallos Ampuero
https://creativecommons.org/licenses/by/4.0/deed.es_ES
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Derechos de autor 2022 Rosario Gonzales Lovón, Juan Cevallos Ampuero
https://creativecommons.org/licenses/by/4.0/deed.es_ES
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
text/html
text/html
audio/mpeg
audio/mpeg
dc.publisher.none.fl_str_mv Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos
publisher.none.fl_str_mv Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos
dc.source.none.fl_str_mv Industrial Data; Vol. 25 No. 1 (2022); 157-179
Industrial Data; Vol. 25 Núm. 1 (2022); 157-179
1810-9993
1560-9146
reponame:Revistas - Universidad Nacional Mayor de San Marcos
instname:Universidad Nacional Mayor de San Marcos
instacron:UNMSM
instname_str Universidad Nacional Mayor de San Marcos
instacron_str UNMSM
institution UNMSM
reponame_str Revistas - Universidad Nacional Mayor de San Marcos
collection Revistas - Universidad Nacional Mayor de San Marcos
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 13.952244
Management Modeling Including Process Quality and Technology for Service Improvement by Applying Structural Equations
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