The implementation of an automated system reduces the time of attention in the processes applicable to the single window of tourism in the Provincial Municipality of Callao
Descripción del Articulo
The objective of this study is present the guidelines to develop the implementation of an Automated System in order to reduce service times in the processes applicable to the Single Window of Tourism in the Provincial Municipality of Callao, based on the development of Management by Processes. It pr...
| Autor: | |
|---|---|
| Formato: | artículo |
| Fecha de Publicación: | 2020 |
| Institución: | Universidad Nacional Mayor de San Marcos |
| Repositorio: | Revistas - Universidad Nacional Mayor de San Marcos |
| Lenguaje: | español |
| OAI Identifier: | oai:ojs.csi.unmsm:article/15566 |
| Enlace del recurso: | https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/15566 |
| Nivel de acceso: | acceso abierto |
| Materia: | Process Management Time Automation Attention Level Environment Gestión por Procesos Tiempo Automatización Nivel de atención Medio ambiente |
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The implementation of an automated system reduces the time of attention in the processes applicable to the single window of tourism in the Provincial Municipality of CallaoLa implementación de un sistema automatizado reduce los tiempos de atención en los procesos aplicables a la ventanilla única de turismo en la Municipalidad Provincial del CallaoFarfán Jiménez, Junior AndrésProcess ManagementTimeAutomationAttention LevelEnvironmentGestión por ProcesosTiempoAutomatizaciónNivel de atenciónMedio ambienteThe objective of this study is present the guidelines to develop the implementation of an Automated System in order to reduce service times in the processes applicable to the Single Window of Tourism in the Provincial Municipality of Callao, based on the development of Management by Processes. It presents the steps to follow to achieve the implementation of an Automated System and the example is shown in which it was possible to verify that said implementation reduces the attention times in the Provincial Municipality of Callao. With the implementation of an Automated System everyone wins: first, the workers, since they will be able to carry out their tasks in the shortest time and minimize unforced errors; secondly, the Municipality, since it will offer automated and simplified services, and finally the clients, because the costs of administrative procedures will be reduced and because there is a new approach to modernize Public Entities.Este estudio tiene como objetivo presentar las directrices para desarrollar la implementación de un Sistema Automatizado con el fin de reducir los tiempos de atención en los procesos aplicables a la Ventanilla Única de Turismo en la Municipalidad Provincial del Callao, basado en el desarrollo de la Gestión por Procesos. Se presenta los pasos a seguir para lograr la implementación de un Sistema Automatizado y se muestra el ejemplo en el cual se logró comprobar que dicha implementación reduce los tiempos de atención en la Municipalidad Provincial del Callao. Con la implementación de un Sistema Automatizado todos ganan: en primer lugar, los trabajadores, ya que podrán realizar sus labores en un menor tiempo y minimizar los errores no forzados; en segundo lugar, la Municipalidad, ya que ofrecerá servicios automatizados y simplificados; y por último los clientes, ya que se reducirán los costos de los trámites administrativos y porque existe un nuevo enfoque de modernización de las Entidades Públicas.Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos2020-12-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdftext/htmlaudio/mpeghttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/1556610.15381/idata.v23i2.15566Industrial Data; Vol. 23 No. 2 (2020); 31-37Industrial Data; Vol. 23 Núm. 2 (2020); 31-371810-99931560-9146reponame:Revistas - Universidad Nacional Mayor de San Marcosinstname:Universidad Nacional Mayor de San Marcosinstacron:UNMSMspahttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/15566/16189https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/15566/16259https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/15566/16273Derechos de autor 2020 Junior Andrés Farfán Jiménezhttps://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccessoai:ojs.csi.unmsm:article/155662021-07-14T09:58:53Z |
| dc.title.none.fl_str_mv |
The implementation of an automated system reduces the time of attention in the processes applicable to the single window of tourism in the Provincial Municipality of Callao La implementación de un sistema automatizado reduce los tiempos de atención en los procesos aplicables a la ventanilla única de turismo en la Municipalidad Provincial del Callao |
| title |
The implementation of an automated system reduces the time of attention in the processes applicable to the single window of tourism in the Provincial Municipality of Callao |
| spellingShingle |
The implementation of an automated system reduces the time of attention in the processes applicable to the single window of tourism in the Provincial Municipality of Callao Farfán Jiménez, Junior Andrés Process Management Time Automation Attention Level Environment Gestión por Procesos Tiempo Automatización Nivel de atención Medio ambiente |
| title_short |
The implementation of an automated system reduces the time of attention in the processes applicable to the single window of tourism in the Provincial Municipality of Callao |
| title_full |
The implementation of an automated system reduces the time of attention in the processes applicable to the single window of tourism in the Provincial Municipality of Callao |
| title_fullStr |
The implementation of an automated system reduces the time of attention in the processes applicable to the single window of tourism in the Provincial Municipality of Callao |
| title_full_unstemmed |
The implementation of an automated system reduces the time of attention in the processes applicable to the single window of tourism in the Provincial Municipality of Callao |
| title_sort |
The implementation of an automated system reduces the time of attention in the processes applicable to the single window of tourism in the Provincial Municipality of Callao |
| dc.creator.none.fl_str_mv |
Farfán Jiménez, Junior Andrés |
| author |
Farfán Jiménez, Junior Andrés |
| author_facet |
Farfán Jiménez, Junior Andrés |
| author_role |
author |
| dc.subject.none.fl_str_mv |
Process Management Time Automation Attention Level Environment Gestión por Procesos Tiempo Automatización Nivel de atención Medio ambiente |
| topic |
Process Management Time Automation Attention Level Environment Gestión por Procesos Tiempo Automatización Nivel de atención Medio ambiente |
| description |
The objective of this study is present the guidelines to develop the implementation of an Automated System in order to reduce service times in the processes applicable to the Single Window of Tourism in the Provincial Municipality of Callao, based on the development of Management by Processes. It presents the steps to follow to achieve the implementation of an Automated System and the example is shown in which it was possible to verify that said implementation reduces the attention times in the Provincial Municipality of Callao. With the implementation of an Automated System everyone wins: first, the workers, since they will be able to carry out their tasks in the shortest time and minimize unforced errors; secondly, the Municipality, since it will offer automated and simplified services, and finally the clients, because the costs of administrative procedures will be reduced and because there is a new approach to modernize Public Entities. |
| publishDate |
2020 |
| dc.date.none.fl_str_mv |
2020-12-30 |
| dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
| format |
article |
| status_str |
publishedVersion |
| dc.identifier.none.fl_str_mv |
https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/15566 10.15381/idata.v23i2.15566 |
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https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/15566 |
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10.15381/idata.v23i2.15566 |
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spa |
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spa |
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https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/15566/16189 https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/15566/16259 https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/15566/16273 |
| dc.rights.none.fl_str_mv |
Derechos de autor 2020 Junior Andrés Farfán Jiménez https://creativecommons.org/licenses/by-nc-sa/4.0 info:eu-repo/semantics/openAccess |
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Derechos de autor 2020 Junior Andrés Farfán Jiménez https://creativecommons.org/licenses/by-nc-sa/4.0 |
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openAccess |
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application/pdf text/html audio/mpeg |
| dc.publisher.none.fl_str_mv |
Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos |
| publisher.none.fl_str_mv |
Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos |
| dc.source.none.fl_str_mv |
Industrial Data; Vol. 23 No. 2 (2020); 31-37 Industrial Data; Vol. 23 Núm. 2 (2020); 31-37 1810-9993 1560-9146 reponame:Revistas - Universidad Nacional Mayor de San Marcos instname:Universidad Nacional Mayor de San Marcos instacron:UNMSM |
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Universidad Nacional Mayor de San Marcos |
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UNMSM |
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Revistas - Universidad Nacional Mayor de San Marcos |
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Revistas - Universidad Nacional Mayor de San Marcos |
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13.882472 |
Nota importante:
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
