The quality of the services perceived by the students of the National University of Chimborazo of the city of Riobamba - Ecuador
Descripción del Articulo
The present research work has identified the risk and success factors of the quality of the educational services of the students of the National University of Chimborazo and the impact of the quality factors of the services perceived. If from the 45 factors we can improve on 12 factors that are: com...
| Autores: | , |
|---|---|
| Formato: | artículo |
| Fecha de Publicación: | 2017 |
| Institución: | Universidad Nacional Mayor de San Marcos |
| Repositorio: | Revistas - Universidad Nacional Mayor de San Marcos |
| Lenguaje: | español |
| OAI Identifier: | oai:ojs.csi.unmsm:article/13517 |
| Enlace del recurso: | https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/13517 |
| Nivel de acceso: | acceso abierto |
| Materia: | Quality Service Satisfaction Calidad Servicio Satisfacción |
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The quality of the services perceived by the students of the National University of Chimborazo of the city of Riobamba - EcuadorLa calidad de los servicios que perciben los estudiantes de la Universidad Nacional de Chimborazo de la ciudad de Riobamba – EcuadorSaltos Aguilar, Wilson ManuelArguello Erazo, Stalin EfrénQualityServiceSatisfactionCalidadServicioSatisfacciónThe present research work has identified the risk and success factors of the quality of the educational services of the students of the National University of Chimborazo and the impact of the quality factors of the services perceived. If from the 45 factors we can improve on 12 factors that are: comfort of the classroom, comfort of offices, cleanliness of the toilet, answer's capacity, quickness of care, attention to complaints, student knows where to complain, useful information, campus safety, and teacher performance. It follows that there is a high probability that students will be satisfied with the services and recommend to the institution.El presente trabajo de investigación ha identificado los factores de riesgo y éxito de la calidad de los servicios educativos de los estudiantes de la Universidad Nacional de Chimborazo, y el impacto de los factores de calidad de los servicios percibidos. Si de los 45 factores se logra mejorar en 12 factores que son: comodidad del aula, comodidad de las oficinas, limpieza de los servicios higiénicos, capacidad de respuesta, rapidez en la atención, atención de la quejas, el estudiante sabe dónde quejarse, conformidad del servicio, información útil, seguridad en el campus y desempeño del docente. De aquí se deriva que existe una alta probabilidad de que los estudiantes estén satisfechos con los servicios y recomienden a la institución.Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos2017-07-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/1351710.15381/idata.v20i1.13517Industrial Data; Vol. 20 No. 1 (2017); 79 - 86Industrial Data; Vol. 20 Núm. 1 (2017); 79 - 861810-99931560-9146reponame:Revistas - Universidad Nacional Mayor de San Marcosinstname:Universidad Nacional Mayor de San Marcosinstacron:UNMSMspahttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/13517/11944Derechos de autor 2017 Wilson Manuel Saltos Aguilar, Stalin Efrén Arguello Erazohttps://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccessoai:ojs.csi.unmsm:article/135172019-07-11T17:25:27Z |
| dc.title.none.fl_str_mv |
The quality of the services perceived by the students of the National University of Chimborazo of the city of Riobamba - Ecuador La calidad de los servicios que perciben los estudiantes de la Universidad Nacional de Chimborazo de la ciudad de Riobamba – Ecuador |
| title |
The quality of the services perceived by the students of the National University of Chimborazo of the city of Riobamba - Ecuador |
| spellingShingle |
The quality of the services perceived by the students of the National University of Chimborazo of the city of Riobamba - Ecuador Saltos Aguilar, Wilson Manuel Quality Service Satisfaction Calidad Servicio Satisfacción |
| title_short |
The quality of the services perceived by the students of the National University of Chimborazo of the city of Riobamba - Ecuador |
| title_full |
The quality of the services perceived by the students of the National University of Chimborazo of the city of Riobamba - Ecuador |
| title_fullStr |
The quality of the services perceived by the students of the National University of Chimborazo of the city of Riobamba - Ecuador |
| title_full_unstemmed |
The quality of the services perceived by the students of the National University of Chimborazo of the city of Riobamba - Ecuador |
| title_sort |
The quality of the services perceived by the students of the National University of Chimborazo of the city of Riobamba - Ecuador |
| dc.creator.none.fl_str_mv |
Saltos Aguilar, Wilson Manuel Arguello Erazo, Stalin Efrén |
| author |
Saltos Aguilar, Wilson Manuel |
| author_facet |
Saltos Aguilar, Wilson Manuel Arguello Erazo, Stalin Efrén |
| author_role |
author |
| author2 |
Arguello Erazo, Stalin Efrén |
| author2_role |
author |
| dc.subject.none.fl_str_mv |
Quality Service Satisfaction Calidad Servicio Satisfacción |
| topic |
Quality Service Satisfaction Calidad Servicio Satisfacción |
| description |
The present research work has identified the risk and success factors of the quality of the educational services of the students of the National University of Chimborazo and the impact of the quality factors of the services perceived. If from the 45 factors we can improve on 12 factors that are: comfort of the classroom, comfort of offices, cleanliness of the toilet, answer's capacity, quickness of care, attention to complaints, student knows where to complain, useful information, campus safety, and teacher performance. It follows that there is a high probability that students will be satisfied with the services and recommend to the institution. |
| publishDate |
2017 |
| dc.date.none.fl_str_mv |
2017-07-24 |
| dc.type.none.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
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article |
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publishedVersion |
| dc.identifier.none.fl_str_mv |
https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/13517 10.15381/idata.v20i1.13517 |
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https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/13517 |
| identifier_str_mv |
10.15381/idata.v20i1.13517 |
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spa |
| language |
spa |
| dc.relation.none.fl_str_mv |
https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/13517/11944 |
| dc.rights.none.fl_str_mv |
Derechos de autor 2017 Wilson Manuel Saltos Aguilar, Stalin Efrén Arguello Erazo https://creativecommons.org/licenses/by-nc-sa/4.0 info:eu-repo/semantics/openAccess |
| rights_invalid_str_mv |
Derechos de autor 2017 Wilson Manuel Saltos Aguilar, Stalin Efrén Arguello Erazo https://creativecommons.org/licenses/by-nc-sa/4.0 |
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openAccess |
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application/pdf |
| dc.publisher.none.fl_str_mv |
Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos |
| publisher.none.fl_str_mv |
Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos |
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Industrial Data; Vol. 20 No. 1 (2017); 79 - 86 Industrial Data; Vol. 20 Núm. 1 (2017); 79 - 86 1810-9993 1560-9146 reponame:Revistas - Universidad Nacional Mayor de San Marcos instname:Universidad Nacional Mayor de San Marcos instacron:UNMSM |
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Universidad Nacional Mayor de San Marcos |
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UNMSM |
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Revistas - Universidad Nacional Mayor de San Marcos |
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Revistas - Universidad Nacional Mayor de San Marcos |
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Nota importante:
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
