Role ambiguity, work satisfaction and organizational citizenship in the public sector: A multi-level mediation study

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This study aimed to examine the mediating effect of job satisfaction in the relationship between role ambiguity and organizational citizenship behavior (OCB) according to the “HEalthy and Resilient Organization” model in two local corporations.. A multilevel analysis of mediation was employed to exa...

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Detalles Bibliográficos
Autores: Díaz-Fúnez, Pedro-Antonio, Pecino, Vicente, Mañas, Miguel-Ángel
Formato: artículo
Fecha de Publicación:2016
Institución:Pontificia Universidad Católica del Perú
Repositorio:Revistas - Pontificia Universidad Católica del Perú
Lenguaje:español
OAI Identifier:oai:ojs.pkp.sfu.ca:article/14944
Enlace del recurso:http://revistas.pucp.edu.pe/index.php/psicologia/article/view/14944
Nivel de acceso:acceso abierto
Materia:Role ambiguity
organizational citizenship behavior
job satisfaction
multilevel mediation
public sector
ambigüedad de rol
conducta de ciudadanía organizacional
satisfacción laboral
mediación multinivel
administración pública
ambiguidade de papel
comportamento de cidadania organizacional
satisfação no trabalho
mediação multinível
setor público
Descripción
Sumario:This study aimed to examine the mediating effect of job satisfaction in the relationship between role ambiguity and organizational citizenship behavior (OCB) according to the “HEalthy and Resilient Organization” model in two local corporations.. A multilevel analysis of mediation was employed to examine the relationship between these variables, controlling for the effect of employee division. The sample consisted of a total of 340 employees. The results indicate that job satisfaction exhibits a total mediation in the relationship between role ambiguity and OCB of public employees. These results indicate the importance of employees’ well-being to decrease negative effects of role ambiguity in publicemployees’ performance.
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