Actividades de servicio y servitización: oportunidades para una economía circular más sostenible

• Autor: Pereira Sánchez, Ángeles
• Formato: artículo
• Fecha de Publicación: 2021
• Institución: Pontificia Universidad Católica del Perú
• Repositorio: Revistas - Pontificia Universidad Católica del Perú
• Lenguaje: español
• OAI Identifier: oai:revistaspuc:article/24448
• Enlace del recurso: http://revistas.pucp.edu.pe/index.php/360gestion/article/view/24448
• Nivel de acceso: acceso abierto
• Materia: Servitization; Services; Business models; Circular economy; Sustainability; Servitización; Servicios; Modelos de negocio; Economía circular; Sostenibilidad

The urgent environmental challenges that society must face in the near future call for a reconsideration of the dominant linear production and consumption model, and a shift to a more circular and sustainable economy. The aim of this paper is to carry out a theoretical-conceptual analysis of the role of service activities, as well the one of services related to production and products, in the dematerialization and greening of the socio-economic system. To this end, a literature review was conducted focusing on three dimensions: firstly, the nature of services and the characteristics that enable the development of a dematerialized economy; secondly, the functional service economy in the framework of a circular economy; and, thirdly, servitization as an innovative business model, based on the hybridization of products and services, with the potential to achieve environmental benefits. Based on the analysis developed, the conclusions section presents a suggested classification of the different service activities with the capacity to support the transition to a more sustainable economy throughout the life cycle of products. A distinction is thus made between different service and servitization activities in the production phase, in the use/consumption phase and in the end-of-cycle recovery phase.