Administrative protection without enforcement: limits and challenges in the regulation of user complaint resolution by regulatory agencies in Peru

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The article analyzes the user complaint procedure in regulated sectors, highlighting its importance in the economy and the protection of consumer rights. It examines the dispute resolution function recognized for regulatory agencies, as well as the general regulatory framework applicable to Osiptel,...

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Detalles Bibliográficos
Autor: Barco Hidalgo, Leonardo
Formato: artículo
Fecha de Publicación:2025
Institución:Pontificia Universidad Católica del Perú
Repositorio:Revistas - Pontificia Universidad Católica del Perú
Lenguaje:español
OAI Identifier:oai:ojs.pkp.sfu.ca:article/31862
Enlace del recurso:http://revistas.pucp.edu.pe/index.php/themis/article/view/31862
Nivel de acceso:acceso abierto
Materia:User claims
Regulatory agency
Trilateral procedure
Public services
Administrative enforceability
Reclamos de usuarios
Organismo regulador
Procedimiento trilateral
Servicios públicos
Ejecutoriedad administrativa
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spelling Administrative protection without enforcement: limits and challenges in the regulation of user complaint resolution by regulatory agencies in PeruTutela administrativa sin ejecución: límites y desafíos en la regulación de la solución de reclamos de usuarios ante organismos reguladores en PerúBarco Hidalgo, LeonardoUser claimsRegulatory agencyTrilateral procedurePublic servicesAdministrative enforceabilityReclamos de usuariosOrganismo reguladorProcedimiento trilateralServicios públicosEjecutoriedad administrativaThe article analyzes the user complaint procedure in regulated sectors, highlighting its importance in the economy and the protection of consumer rights. It examines the dispute resolution function recognized for regulatory agencies, as well as the general regulatory framework applicable to Osiptel, Osinergmin, Sunass, and Sutran, in order to understand its legal-administrative nature.Based on this, key issues are discussed, such as the trilateral configuration of the procedure, the debate on whether concessionary companies can be considered part of the Public Administration when resolving complaints, and the limitations in provides a basis for reflecting on the regulatory and procedural challenges in ensuring effective protection of users’ rights in public services.El artículo analiza el procedimiento de reclamos de usuarios en los sectores regulados, abordando su importancia en la economía y en la protección de los derechos de los consumidores. Se desarrolla la función de solución de reclamos reconocida a los organismos reguladores, así como el marco normativo general aplicable en Osiptel, Osinergmin, Sunass y Sutran, con el fin de comprender su naturaleza jurídico-administrativa.A partir de ello, se examinan cuestiones clave como la configuración trilateral del procedimiento, la discusión sobre si las empresas concesionarias pueden considerarse parte de la administración pública al resolver reclamos y las limitaciones en la ejecutoriedad de las resoluciones emitidas. Este análisis permite reflexionar sobre los desafíos normativos y procedimentales en la tutela efectiva de los derechos de los usuarios de servicios públicos.Pontificia Universidad Católica del Perú2025-08-27info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://revistas.pucp.edu.pe/index.php/themis/article/view/31862THEMIS Revista de Derecho; Núm. 87 (2025): Derecho Regulatorio; 323-3351810-9934reponame:Revistas - Pontificia Universidad Católica del Perúinstname:Pontificia Universidad Católica del Perúinstacron:PUCPspahttp://revistas.pucp.edu.pe/index.php/themis/article/view/31862/27875http://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessoai:ojs.pkp.sfu.ca:article/318622025-09-01T17:50:59Z
dc.title.none.fl_str_mv Administrative protection without enforcement: limits and challenges in the regulation of user complaint resolution by regulatory agencies in Peru
Tutela administrativa sin ejecución: límites y desafíos en la regulación de la solución de reclamos de usuarios ante organismos reguladores en Perú
title Administrative protection without enforcement: limits and challenges in the regulation of user complaint resolution by regulatory agencies in Peru
spellingShingle Administrative protection without enforcement: limits and challenges in the regulation of user complaint resolution by regulatory agencies in Peru
Barco Hidalgo, Leonardo
User claims
Regulatory agency
Trilateral procedure
Public services
Administrative enforceability
Reclamos de usuarios
Organismo regulador
Procedimiento trilateral
Servicios públicos
Ejecutoriedad administrativa
title_short Administrative protection without enforcement: limits and challenges in the regulation of user complaint resolution by regulatory agencies in Peru
title_full Administrative protection without enforcement: limits and challenges in the regulation of user complaint resolution by regulatory agencies in Peru
title_fullStr Administrative protection without enforcement: limits and challenges in the regulation of user complaint resolution by regulatory agencies in Peru
title_full_unstemmed Administrative protection without enforcement: limits and challenges in the regulation of user complaint resolution by regulatory agencies in Peru
title_sort Administrative protection without enforcement: limits and challenges in the regulation of user complaint resolution by regulatory agencies in Peru
dc.creator.none.fl_str_mv Barco Hidalgo, Leonardo
author Barco Hidalgo, Leonardo
author_facet Barco Hidalgo, Leonardo
author_role author
dc.subject.none.fl_str_mv User claims
Regulatory agency
Trilateral procedure
Public services
Administrative enforceability
Reclamos de usuarios
Organismo regulador
Procedimiento trilateral
Servicios públicos
Ejecutoriedad administrativa
topic User claims
Regulatory agency
Trilateral procedure
Public services
Administrative enforceability
Reclamos de usuarios
Organismo regulador
Procedimiento trilateral
Servicios públicos
Ejecutoriedad administrativa
description The article analyzes the user complaint procedure in regulated sectors, highlighting its importance in the economy and the protection of consumer rights. It examines the dispute resolution function recognized for regulatory agencies, as well as the general regulatory framework applicable to Osiptel, Osinergmin, Sunass, and Sutran, in order to understand its legal-administrative nature.Based on this, key issues are discussed, such as the trilateral configuration of the procedure, the debate on whether concessionary companies can be considered part of the Public Administration when resolving complaints, and the limitations in provides a basis for reflecting on the regulatory and procedural challenges in ensuring effective protection of users’ rights in public services.
publishDate 2025
dc.date.none.fl_str_mv 2025-08-27
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://revistas.pucp.edu.pe/index.php/themis/article/view/31862
url http://revistas.pucp.edu.pe/index.php/themis/article/view/31862
dc.language.none.fl_str_mv spa
language spa
dc.relation.none.fl_str_mv http://revistas.pucp.edu.pe/index.php/themis/article/view/31862/27875
dc.rights.none.fl_str_mv http://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Pontificia Universidad Católica del Perú
publisher.none.fl_str_mv Pontificia Universidad Católica del Perú
dc.source.none.fl_str_mv THEMIS Revista de Derecho; Núm. 87 (2025): Derecho Regulatorio; 323-335
1810-9934
reponame:Revistas - Pontificia Universidad Católica del Perú
instname:Pontificia Universidad Católica del Perú
instacron:PUCP
instname_str Pontificia Universidad Católica del Perú
instacron_str PUCP
institution PUCP
reponame_str Revistas - Pontificia Universidad Católica del Perú
collection Revistas - Pontificia Universidad Católica del Perú
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 13.871978
Administrative protection without enforcement: limits and challenges in the regulation of user complaint resolution by regulatory agencies in Peru
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