Characteristics and times of the care process in a Hospital Level III

• Autores: Díaz-Chiclayo, Astrid, Fernández-Mogollón, Jorge Luis, Díaz-Vélez, Cristian
• Formato: artículo
• Fecha de Publicación: 2020
• Institución: Cuerpo Médico Hospital Nacional Almanzor Aguinaga Asenjo
• Repositorio: Revista del Cuerpo Médico Hospital Nacional Almanzor Aguinaga Asenjo
• Lenguaje: español
• OAI Identifier: oai:cmhnaaa_ojs_cmhnaaa.cmhnaaa.org.pe:article/564
• Enlace del recurso: https://cmhnaaa.org.pe/ojs/index.php/rcmhnaaa/article/view/564
• Nivel de acceso: acceso abierto
• Materia: atención ambulatoria; atención al paciente; listas de espera; ambulatory care; patient care; waiting lists

Objetive: To describe the characteristics and timing of the process of care for patients treated at the outpatient area during 2014 in the Hospital Base Almanzor Aguinaga Asenjo. Material and Methods: A cross-sectional study was conducted with a sample of 379 new patients in outpatient services. The web application System of Referral and Counter-referrals and the Hospital Management System were used to obtain the sample and data. Results: The actual reference time and effective referral time had a median of 36 days and 39 calendar days respectively; the time of diagnosis had a median of 0 days, the actual treatment time and the effective treatment time had a median of 0 days, the real laboratory time and the effective laboratory time, with medians of 45 and 48 days; and finally, radiological waiting time has a median of 73 days and the waiting time for radiological outcome has a median 0 days. Conclusions: Longer waiting times were the reference time and times for diagnostic aid; which should be especially analyzed to identify the main factors influencing them and improve our health care system.