Consulting report – Bigmond S.A.

• Autores: Atarama López, Rossmery Kimberly, Galvez Lopez, Jose Alonso
• Formato: tesis de maestría
• Fecha de Publicación: 2020
• Institución: Pontificia Universidad Católica del Perú
• Repositorio: PUCP-Tesis
• Lenguaje: inglés
• OAI Identifier: oai:tesis.pucp.edu.pe:20.500.12404/18198
• Enlace del recurso: http://hdl.handle.net/20.500.12404/18198
• Nivel de acceso: acceso abierto
• Materia: Consultores de empresas; Recursos humanos--Empresas; Servicios digitales; https://purl.org/pe-repo/ocde/ford#5.02.04

Bigmond is a Peruvian company dedicated to the headhunting services and human resources consulting. In the last months, the company has been facing a decrease on its commercial activities due to the fierce competition and, more recently, due to the COVID-19 pandemic. This situation has aware Bigmond of the necessity of reinvent an offer a service that target individuals rather than companies, this is why an outplacement service was thought as a suitable solution. Bigond also looks at the service as a way to keep its reputations as a anti-discriminatory company and expects that this new service could be offered to low and middle management job positions. Bigmond wants to achieve its objective by launching the service in the short-term but need a clear path of how to do it. The present thesis is intented to give Bigmond a detailed study with the best practices of how to implement the service. The thesis starts with an analysis of the Porter’s five forces and an overview of the external and internal factors affecting the company. Then, a literature review is presented in order to give a clear understanding of what is outplacement and its implications. Next, a benchmark of international and national companies that are currently offering the service and a survey were developed as the qualitative and quantitative analysis respectively. As result, a new business unit with a fully digital service through a platform was defined as the best alternative to implement. The project was estimated to last 76 working days and to have an initial cost of S/. 181,000.00. Finally, as outcomes, the projections showed that the company can achieve positive results in the first year after launching the service and to get positive reputational and brand awareness outcomes.