Handling with online comments: a longitudinal approach in most accessed news sites in Portugal, Spain and Brazil
Descripción del Articulo
Online comments have been a widespread feature in news media. Although audiences recognize it widely, doubts remain about the purpose of these interactive spaces. Arguably, understanding how media value online comments defines a way which public debates are socially perceived. Based on The Reuters I...
| Autor: | |
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| Formato: | artículo |
| Fecha de Publicación: | 2020 |
| Institución: | Universidad de Piura |
| Repositorio: | Revista UDEP - Revista de Comunicación |
| Lenguaje: | inglés |
| OAI Identifier: | oai:revistas.udep.edu.pe:article/1943 |
| Enlace del recurso: | https://revistadecomunicacion.com/article/view/1943 |
| Nivel de acceso: | acceso abierto |
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Handling with online comments: a longitudinal approach in most accessed news sites in Portugal, Spain and Brazil Gestionando los comentarios a las noticias online: un estudio longitudinal en las webs más accedidas en Portugal, España y Brasil |
| title |
Handling with online comments: a longitudinal approach in most accessed news sites in Portugal, Spain and Brazil |
| spellingShingle |
Handling with online comments: a longitudinal approach in most accessed news sites in Portugal, Spain and Brazil Fonseca Ribeiro, Fábio |
| title_short |
Handling with online comments: a longitudinal approach in most accessed news sites in Portugal, Spain and Brazil |
| title_full |
Handling with online comments: a longitudinal approach in most accessed news sites in Portugal, Spain and Brazil |
| title_fullStr |
Handling with online comments: a longitudinal approach in most accessed news sites in Portugal, Spain and Brazil |
| title_full_unstemmed |
Handling with online comments: a longitudinal approach in most accessed news sites in Portugal, Spain and Brazil |
| title_sort |
Handling with online comments: a longitudinal approach in most accessed news sites in Portugal, Spain and Brazil |
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Fonseca Ribeiro, Fábio |
| author |
Fonseca Ribeiro, Fábio |
| author_facet |
Fonseca Ribeiro, Fábio |
| author_role |
author |
| dc.description.none.fl_txt_mv |
Online comments have been a widespread feature in news media. Although audiences recognize it widely, doubts remain about the purpose of these interactive spaces. Arguably, understanding how media value online comments defines a way which public debates are socially perceived. Based on The Reuters Institute Digital News Report 2019, this article analysed current media policies towards online commenting in most accessed news websites in Portugal, Spain and Brazil. Following both a quantitative-qualitative methodology, a direct observation and a textual/visual analysis, this article highlights levels of similarity in these policies: comment sections are still predominantly available (31 from 45); comments are typically placed at the bottom of the page; the interactive options identical (share, like, dislike, report). As the overall cases exclude comment moderation, few media (in Portugal, but mostly in Spain) propose alternative models based on the community: voting, comment ranking and autonomous discussion forums. Actualmente, las audiencias suelen conocer el modelo de los comentarios a las noticias online. Aunque muchos duden de su importancia, las audiencias reconocen ampliamente estos formatos. Comprender la gestión de los comentarios por los medios significa entender el valor social de los debates. Basado en el informe “The Reuters Institute Digital News Report 2019”, este artículo analiza dicha gestión de comentarios en los medios periodísticos online más populares de Portugal, España y Brasil. Recurriendo a una metodología cuantitativa-cualitativa, observación directa y a un análisis textual/visual, este artículo señala similitudes de gestión: se permiten comentarios en las noticias (31 en 45 casos); los comentarios se colocan al final de las páginas; las opciones interactivas son idénticas (compartir, me gusta, no me gusta, denunciar). En términos generales no existe moderación de comentarios, aunque pocos medios (en Portugal, pero principalmente en España) proponen modelos alternativos centrados en la comunidad: votación, clasificación de comentarios y foros de discusión. |
| description |
Online comments have been a widespread feature in news media. Although audiences recognize it widely, doubts remain about the purpose of these interactive spaces. Arguably, understanding how media value online comments defines a way which public debates are socially perceived. Based on The Reuters Institute Digital News Report 2019, this article analysed current media policies towards online commenting in most accessed news websites in Portugal, Spain and Brazil. Following both a quantitative-qualitative methodology, a direct observation and a textual/visual analysis, this article highlights levels of similarity in these policies: comment sections are still predominantly available (31 from 45); comments are typically placed at the bottom of the page; the interactive options identical (share, like, dislike, report). As the overall cases exclude comment moderation, few media (in Portugal, but mostly in Spain) propose alternative models based on the community: voting, comment ranking and autonomous discussion forums. |
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2020 |
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2020-11-09 |
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info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Article evaluated by pairs text Artículo evaluado por pares texto |
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article |
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publishedVersion |
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https://revistadecomunicacion.com/article/view/1943 10.26441/RC19.2-2020-A7 |
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https://revistadecomunicacion.com/article/view/1943 |
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10.26441/RC19.2-2020-A7 |
| dc.language.none.fl_str_mv |
eng |
| language |
eng |
| dc.relation.none.fl_str_mv |
https://revistadecomunicacion.com/article/view/1943/1587 https://revistadecomunicacion.com/article/view/1943/1621 https://revistadecomunicacion.com/article/view/1943/1622 /*ref*/Aguado, J., Feijoo, C. & Martínez, I. (2013). La comunicación móvil hacia un nuevo ecosistema digital. Barcelona: Gedisa. /*ref*/Boczkowski, P. (2004). The Processes of Adopting Multimedia and Interactivity in Three Online Newsrooms. Journal of Communication, 54(2), 197-213. https://doi.org/10.1111/j.1460-2466.2004.tb02624.x /*ref*/Bruns, A. (2014). Gatekeeping, Gatewatching, Realimentação Em Tempo Real: novos desafios para o jornalismo. Brazilian Journalism Research, 11(2), 224-247. /*ref*/Carpentier, N., Melo, A. & Ribeiro, F. (2019). Resgatar a participação: para uma crítica sobre o lado oculto do conceito. Comunicação e Sociedade, 36, 17-35. https://doi.org/10.17231/comsoc.36(2019).2341 /*ref*/Casseti, F. & Sampietro, S. (2012). With eyes, with hands. The relocation of Cinema into the iPhone. In P. Snickars & P. Vonderay (Eds.) The iPhone and the Future of Media (pp. 19-32). New York: Columbia University Press. /*ref*/Chen, G. (2016, August). Journalists and online comments. Retrieved from https://mediaengagement.org/research/journalists-and-online-comments /*ref*/Chung, D. (2007). Profits and Perils. Convergence: The International Journal of Research into New Media Technologies, 13(1), 43-61. https://doi.org/10.1177%2F1354856507072856 /*ref*/Coe, K., Kenski, K. & Rains, S. (2014). Online and Uncivil? Patterns and Determinants of Incivility in Newspaper Website Comments. Journal of Communication, 64(4), 658-679. https://doi.org/10.1111/jcom.12104 /*ref*/Deuze, M. (2001). Online journalism: Modelling the first generation of news media on the World Wide. First Monday, 6(10). /*ref*/Domingo, D. (2015). Research that empowers responsibility: Reconciling human agency with materiality. Journalism, 16(1), 69–73. https://doi.org/10.1177/1464884914545738 /*ref*/Friend, C. & Singer, J. (2007). Online Journalism Ethics: Traditions and Transitions: Traditions and Transitions. London: Routledge. /*ref*/Gallagher, J. (2018). Considering the Comments: Theorizing Online Audiences as Emergent Processes. Computers and Composition, 48, 34–48. https://doi.org/doi:10.1016/j.compcom.2018.03.002 /*ref*/Gallagher, J., Chen, Y., Wagner, K., Wang, X., Zeng, J. & Kong, A. (2019). Peering into the Internet Abyss: Using Big Data Audience Analysis to Understand Online Comments. Technical Communication Quarterly, 29(2), 155-173. https://doi.org/10.1080/10572252.2019.1634766 /*ref*/Gonçalves, J. (2014). O Jogo da Participação: pensamento estratégico nas caixas de comentários dos jornais online. Masters’ Dissertation. Braga: University of Minho. /*ref*/Habermas, J. (1984). Historia y crítica de la opinión pública. La transformación estructural de la vida pública. Barcelona: G. Gili. /*ref*/Habermas, J. (1991). The Structural Transformation of the Public Sphere: An Inquiry into a category of Bourgeois Society. Cambridge: MIT Press. /*ref*/Hille, S. & Bakker, P. (2014). Engaging the Social News User. Journalism Practice, 8(5), 563-572. https://doi.org/10.1080/17512786.2014.899758 /*ref*/Jenkins, H., boyd, D. & Ito, M. (2015). Participatory Culture in a Networked Era: A Conversation on Youth, Learning, Commerce, and Politics. London: Polity Press. /*ref*/Kammer, A. (2013). Audience Participation in the Production of Online News Towards a Typology. Nordicom Review, 34, 113-126. /*ref*/Kangaspunta, V. (2018). Online news comments: Social network and emergent public. The Information Society, 34(5), 275–288. https://doi.org/10.1080/01972243.2018.1497741 /*ref*/Key findings about the online news landscape in America (2019, September 11). Pew Research Center. Retrieved from https://www.pewresearch.org/fact-tank/2019/09/11/key-findings-about-the-online-news-landscape-in-america/ /*ref*/Lee, S. & Ryu, M. (2019). Exploring characteristics of online news comments and commenters with machine learning approaches. Telematics and Informatics, 43. https://doi.org/10.1016/j.tele.2019.101249 /*ref*/Liu, J. & McLeod, D. (2019). Pathways to news commenting and the removal of the comment system on news websites. Journalism. https://doi.org/10.1177/1464884919849954 /*ref*/Løvlie, A., Ihlebæk, K. & Larsson, A. (2018). “Friends call me racist”: Experiences of repercussions from writing comments on newspaper websites. Journalism. https://doi.org/10.1177/1464884918781794 /*ref*/Løvlie, A., Ihlebæk, K., & Larsson, A. (2017). User Experiences with Editorial Control in Online Newspaper Comment Fields. Journalism Practice, 12(3), 362–381. https://doi.org/10.1080/17512786.2017.1293490 /*ref*/Matos, M. (2014). Metodologias qualitativas e quantitativas: de que falamos? Forum Sociológico, 24. https://doi.org/10.4000/sociologico.1061 /*ref*/Meyer, H. & Carey, M. (2013). In Moderation. Journalism Practice, 8(2), 213-228. https://doi.org/110.1080/17512786.2013.859838 /*ref*/Newman, N., Fletcher, R., Kalogeropoulos, A. & Nielsen, R. (2019). Reuters Institute Digital News Report 2019. Oxford: Reuters Institute for the Study of Journalism. Retrieved from https://reutersinstitute.politics.ox.ac.uk/sites/default/files/inline-files/DNR_2019_FINAL.pdf /*ref*/Nielsen, C. (2012). Newspaper Journalists Support Online Comments. Newspaper Research Journal, 33(1), 86-100. https://doi.org/10.1177/073953291203300107 /*ref*/Palau-Sampio, D. & Sánchez-García, P. (2020). Digital resources in the current journalistic narrative: Uses and limitations of hypertext, multimedia and interactivity. Communication & Society, 33(2), 1-16. https://doi.org/10.15581/003.33.2.1-16 /*ref*/Piñeiro-Otero, T. & Ribeiro, F. (2015). Radio mobility in the digital era: interactivity, participation and content share possibilities in Iberian broadcasters. Comunicação e Sociedade, 28, 291-308. http://dx.doi.org/10.17231/comsoc.28(2015).2282 /*ref*/Ribeiro, F. (2013). A participação dos cidadãos nos média portugueses: estímulos e constrangimentos. PhD Thesis. University of Minho: Braga. /*ref*/Santana, A. (2015). Incivility Dominates Online Comments on Immigration. Newspaper Research Journal, 36(1), 92-107. https://doi.org/10.1177/073953291503600107 /*ref*/Schultz T. (1999). Interactive Options in Online Journalism: a Content Analysis of 100 U.S. Newspapers, Journal of Computer-Mediated Communication, 5(1). https://doi.org/10.1111/j.1083-6101.1999.tb00331.x /*ref*/Silva, E. C. (2014). Rádios locais: concentração e regulação. In A. I. Reis, F. Ribeiro & P. Portela, Das Piratas à Internet: 25 Anos de Rádios Locais (pp. 43-59). Braga: Communication & Society Research Centre – University of Minho. /*ref*/Stake, R. (1995). The art of case study research. Thousand Oaks: Sage. /*ref*/Stroud, N., Duyn, E. V. & Peacock, C. (2016). News commenters and news comment readers. Retrieved from https://mediaengagement.org/wp-content/uploads/2016/03/ENP-News-Commenters-and-Comment-Readers1.pdf /*ref*/Villi, M. (2012). Social curation in audience communities: UDC (user-distributed content) in the networked media ecosystem. Journal of Audience and Reception Studies, 9, 2, 614-632. /*ref*/Wolfgang, J. (2018). Taming the “trolls”: How journalists negotiate the boundaries of journalism and online comments. Journalism. https://doi.org/10.1177/1464884918762362 |
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Handling with online comments: a longitudinal approach in most accessed news sites in Portugal, Spain and BrazilGestionando los comentarios a las noticias online: un estudio longitudinal en las webs más accedidas en Portugal, España y BrasilFonseca Ribeiro, FábioOnline comments have been a widespread feature in news media. Although audiences recognize it widely, doubts remain about the purpose of these interactive spaces. Arguably, understanding how media value online comments defines a way which public debates are socially perceived. Based on The Reuters Institute Digital News Report 2019, this article analysed current media policies towards online commenting in most accessed news websites in Portugal, Spain and Brazil. Following both a quantitative-qualitative methodology, a direct observation and a textual/visual analysis, this article highlights levels of similarity in these policies: comment sections are still predominantly available (31 from 45); comments are typically placed at the bottom of the page; the interactive options identical (share, like, dislike, report). As the overall cases exclude comment moderation, few media (in Portugal, but mostly in Spain) propose alternative models based on the community: voting, comment ranking and autonomous discussion forums.Actualmente, las audiencias suelen conocer el modelo de los comentarios a las noticias online. Aunque muchos duden de su importancia, las audiencias reconocen ampliamente estos formatos. Comprender la gestión de los comentarios por los medios significa entender el valor social de los debates. Basado en el informe “The Reuters Institute Digital News Report 2019”, este artículo analiza dicha gestión de comentarios en los medios periodísticos online más populares de Portugal, España y Brasil. Recurriendo a una metodología cuantitativa-cualitativa, observación directa y a un análisis textual/visual, este artículo señala similitudes de gestión: se permiten comentarios en las noticias (31 en 45 casos); los comentarios se colocan al final de las páginas; las opciones interactivas son idénticas (compartir, me gusta, no me gusta, denunciar). En términos generales no existe moderación de comentarios, aunque pocos medios (en Portugal, pero principalmente en España) proponen modelos alternativos centrados en la comunidad: votación, clasificación de comentarios y foros de discusión.Universidad de Piura. Facultad de Comunicación2020-11-09info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionArticle evaluated by pairstextArtículo evaluado por parestextoapplication/pdfapplication/xmltext/htmlhttps://revistadecomunicacion.com/article/view/194310.26441/RC19.2-2020-A7Revista de Comunicación; Vol 19 No 2 (2020); 125-144Revista de Comunicación; Vol. 19 Núm. 2 (2020); 125-1442227-14651684-0933reponame:Revista UDEP - Revista de Comunicacióninstname:Universidad de Piurainstacron:UDEPenghttps://revistadecomunicacion.com/article/view/1943/1587https://revistadecomunicacion.com/article/view/1943/1621https://revistadecomunicacion.com/article/view/1943/1622/*ref*/Aguado, J., Feijoo, C. & Martínez, I. (2013). La comunicación móvil hacia un nuevo ecosistema digital. Barcelona: Gedisa./*ref*/Boczkowski, P. (2004). The Processes of Adopting Multimedia and Interactivity in Three Online Newsrooms. Journal of Communication, 54(2), 197-213. https://doi.org/10.1111/j.1460-2466.2004.tb02624.x/*ref*/Bruns, A. (2014). Gatekeeping, Gatewatching, Realimentação Em Tempo Real: novos desafios para o jornalismo. Brazilian Journalism Research, 11(2), 224-247./*ref*/Carpentier, N., Melo, A. & Ribeiro, F. (2019). Resgatar a participação: para uma crítica sobre o lado oculto do conceito. Comunicação e Sociedade, 36, 17-35. https://doi.org/10.17231/comsoc.36(2019).2341/*ref*/Casseti, F. & Sampietro, S. (2012). With eyes, with hands. The relocation of Cinema into the iPhone. In P. Snickars & P. Vonderay (Eds.) The iPhone and the Future of Media (pp. 19-32). New York: Columbia University Press./*ref*/Chen, G. (2016, August). Journalists and online comments. Retrieved from https://mediaengagement.org/research/journalists-and-online-comments/*ref*/Chung, D. (2007). Profits and Perils. Convergence: The International Journal of Research into New Media Technologies, 13(1), 43-61. https://doi.org/10.1177%2F1354856507072856/*ref*/Coe, K., Kenski, K. & Rains, S. (2014). Online and Uncivil? Patterns and Determinants of Incivility in Newspaper Website Comments. Journal of Communication, 64(4), 658-679. https://doi.org/10.1111/jcom.12104/*ref*/Deuze, M. (2001). Online journalism: Modelling the first generation of news media on the World Wide. First Monday, 6(10)./*ref*/Domingo, D. (2015). Research that empowers responsibility: Reconciling human agency with materiality. Journalism, 16(1), 69–73. https://doi.org/10.1177/1464884914545738/*ref*/Friend, C. & Singer, J. (2007). Online Journalism Ethics: Traditions and Transitions: Traditions and Transitions. London: Routledge./*ref*/Gallagher, J. (2018). Considering the Comments: Theorizing Online Audiences as Emergent Processes. Computers and Composition, 48, 34–48. https://doi.org/doi:10.1016/j.compcom.2018.03.002/*ref*/Gallagher, J., Chen, Y., Wagner, K., Wang, X., Zeng, J. & Kong, A. (2019). Peering into the Internet Abyss: Using Big Data Audience Analysis to Understand Online Comments. Technical Communication Quarterly, 29(2), 155-173. https://doi.org/10.1080/10572252.2019.1634766/*ref*/Gonçalves, J. (2014). O Jogo da Participação: pensamento estratégico nas caixas de comentários dos jornais online. Masters’ Dissertation. Braga: University of Minho./*ref*/Habermas, J. (1984). Historia y crítica de la opinión pública. La transformación estructural de la vida pública. Barcelona: G. Gili./*ref*/Habermas, J. (1991). The Structural Transformation of the Public Sphere: An Inquiry into a category of Bourgeois Society. Cambridge: MIT Press./*ref*/Hille, S. & Bakker, P. (2014). Engaging the Social News User. Journalism Practice, 8(5), 563-572. https://doi.org/10.1080/17512786.2014.899758/*ref*/Jenkins, H., boyd, D. & Ito, M. (2015). Participatory Culture in a Networked Era: A Conversation on Youth, Learning, Commerce, and Politics. London: Polity Press./*ref*/Kammer, A. (2013). Audience Participation in the Production of Online News Towards a Typology. Nordicom Review, 34, 113-126./*ref*/Kangaspunta, V. (2018). Online news comments: Social network and emergent public. The Information Society, 34(5), 275–288. https://doi.org/10.1080/01972243.2018.1497741/*ref*/Key findings about the online news landscape in America (2019, September 11). Pew Research Center. Retrieved from https://www.pewresearch.org/fact-tank/2019/09/11/key-findings-about-the-online-news-landscape-in-america//*ref*/Lee, S. & Ryu, M. (2019). Exploring characteristics of online news comments and commenters with machine learning approaches. Telematics and Informatics, 43. https://doi.org/10.1016/j.tele.2019.101249/*ref*/Liu, J. & McLeod, D. (2019). Pathways to news commenting and the removal of the comment system on news websites. Journalism. https://doi.org/10.1177/1464884919849954/*ref*/Løvlie, A., Ihlebæk, K. & Larsson, A. (2018). “Friends call me racist”: Experiences of repercussions from writing comments on newspaper websites. Journalism. https://doi.org/10.1177/1464884918781794/*ref*/Løvlie, A., Ihlebæk, K., & Larsson, A. (2017). User Experiences with Editorial Control in Online Newspaper Comment Fields. Journalism Practice, 12(3), 362–381. https://doi.org/10.1080/17512786.2017.1293490/*ref*/Matos, M. (2014). Metodologias qualitativas e quantitativas: de que falamos? Forum Sociológico, 24. https://doi.org/10.4000/sociologico.1061/*ref*/Meyer, H. & Carey, M. (2013). In Moderation. Journalism Practice, 8(2), 213-228. https://doi.org/110.1080/17512786.2013.859838/*ref*/Newman, N., Fletcher, R., Kalogeropoulos, A. & Nielsen, R. (2019). Reuters Institute Digital News Report 2019. Oxford: Reuters Institute for the Study of Journalism. Retrieved from https://reutersinstitute.politics.ox.ac.uk/sites/default/files/inline-files/DNR_2019_FINAL.pdf/*ref*/Nielsen, C. (2012). Newspaper Journalists Support Online Comments. Newspaper Research Journal, 33(1), 86-100. https://doi.org/10.1177/073953291203300107/*ref*/Palau-Sampio, D. & Sánchez-García, P. (2020). Digital resources in the current journalistic narrative: Uses and limitations of hypertext, multimedia and interactivity. Communication & Society, 33(2), 1-16. https://doi.org/10.15581/003.33.2.1-16/*ref*/Piñeiro-Otero, T. & Ribeiro, F. (2015). Radio mobility in the digital era: interactivity, participation and content share possibilities in Iberian broadcasters. Comunicação e Sociedade, 28, 291-308. http://dx.doi.org/10.17231/comsoc.28(2015).2282/*ref*/Ribeiro, F. (2013). A participação dos cidadãos nos média portugueses: estímulos e constrangimentos. PhD Thesis. University of Minho: Braga./*ref*/Santana, A. (2015). Incivility Dominates Online Comments on Immigration. Newspaper Research Journal, 36(1), 92-107. https://doi.org/10.1177/073953291503600107/*ref*/Schultz T. (1999). Interactive Options in Online Journalism: a Content Analysis of 100 U.S. Newspapers, Journal of Computer-Mediated Communication, 5(1). https://doi.org/10.1111/j.1083-6101.1999.tb00331.x/*ref*/Silva, E. C. (2014). Rádios locais: concentração e regulação. In A. I. Reis, F. Ribeiro & P. Portela, Das Piratas à Internet: 25 Anos de Rádios Locais (pp. 43-59). Braga: Communication & Society Research Centre – University of Minho./*ref*/Stake, R. (1995). The art of case study research. Thousand Oaks: Sage./*ref*/Stroud, N., Duyn, E. V. & Peacock, C. (2016). News commenters and news comment readers. Retrieved from https://mediaengagement.org/wp-content/uploads/2016/03/ENP-News-Commenters-and-Comment-Readers1.pdf/*ref*/Villi, M. (2012). Social curation in audience communities: UDC (user-distributed content) in the networked media ecosystem. Journal of Audience and Reception Studies, 9, 2, 614-632./*ref*/Wolfgang, J. (2018). Taming the “trolls”: How journalists negotiate the boundaries of journalism and online comments. Journalism. https://doi.org/10.1177/1464884918762362Derechos de autor 2020 Revista de Comunicaciónhttp://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccess2021-05-31T17:20:13Zmail@mail.com - |
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13.955691 |
Nota importante:
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
