The present work has as general objective: To develop and to propose an offer of a credit process that will redound to benefit of the client and of the bank. The problem of investigation is the following one: of what way was an offer of a credit process improving the quality of attention to the client of the Banco of Credit - Headquarters Trujillo?; whose hypothesis is: A credit process improves in a significant way the quality of attention to the client of the Banco of Credit - Headquarters Trujillo; the variables of study are: independent Variable: Credit process; and the dependent variable: The quality of attention to the client. For this report the explanatory research design was used – cross, as well as the methods: deductive - inductive, analytical method. In the technologies of summary of information the survey was in use. Of the obtained results, we can highlight that a credit ...