This paper describes, characterizes and highlights the importance of the housekeeping department in hospital centers, pointing out in its theoretical framework, the particularities of this department in the field of health. The primary results of the study entitled Housekeeping service in the rooms of the Ricardo Palma clinic and its relationship with the patient’s well-being - 2018 (Vizcarra, 2019) are taken as a reference. The findings allow us to highlight the importance of the service offered by this department in hospital centers, as well as that of the hospitality professional for its management.

This paper describes, characterizes and highlights the importance of the housekeeping department in hospital centers, pointing out in its theoretical framework, the particularities of this department in the field of health. The primary results of the study entitled Housekeeping service in the rooms of the Ricardo Palma clinic and its relationship with the patient’s well-being - 2018 (Vizcarra, 2019) are taken as a reference. The findings allow us to highlight the importance of the service offered by this department in hospital centers, as well as that of the hospitality professional for its management.

La actividad hotelera tiene como labor principal la producción de servicios, estos se desarrollan a partir de procesos que logren la satisfacción del cliente. Un establecimiento de hospedaje tiene como producto principal la habitación, donde el huésped tendrá la experiencia del servicio percibido. El área responsable de producir el alojamiento es housekeeping, donde se implementarán procesos o protocolos para el cuidado de la habitación con el propósito de brindar un espacio cómodo, limpio y seguro para los huéspedes. Al igual que un establecimiento de hospedaje, los centros hospitalarios brindan alojamiento a sus pacientes. En ese sentido, las habitaciones deben contar con una higiene adecuada para ofrecer, además, de la atención médica y asistencial, la comodidad esperada, esta tarea es realizada también por el área housekeeping. En el presente estudio identificará la ...

This paper describes, characterizes and highlights the importance of the housekeeping department in hospital centers, pointing out in its theoretical framework, the particularities of this department in the field of health. The primary results of the study entitled Housekeeping service in the rooms of the Ricardo Palma clinic and its relationship with the patient’s well-being - 2018 (Vizcarra, 2019) are taken as a reference. The findings allow us to highlight the importance of the service offered by this department in hospital centers, as well as that of the hospitality professional for its management.

The present article analyses the crucial role of disruptive strategies in the survival and adaptation of the gastronomic industry during the COVID-19 pandemic. Through qualitative research based on in-depth interviews with entrepreneurs and gastronomic managers, expected trends and practices were identified, reflecting a proactive and adaptable approach to crisis management. The results revealed various innovative strategies, from personalised delivery services to product diversification and strategic collaboration with other establishments. Rapid adaptation to new market conditions, effective risk management, and active pursuit of strategic partnerships emerged as critical elements for business resilience. Additionally, digital transformation and effective customer communication were highlighted as determining factors for maintaining relevance and competitiveness in an ever-changing bus...