This thesis entitled "MANAGEMENT INFORMATION SYSTEM AND ITS EFFECT ON THE LEVEL OF INCIDENTS IN THE MAINTENANCE OF SATELLITE NETWORKS ENTERPRISE SAC EDUCOM CM-TARAPOTO "; general objective, improve the level of incidents in the satellite network maintenance company CM-TARAPOTO EDUCOM SAC. It has the specific objectives; value the current level of incidents in the maintenance of the company SAC Education and Communication; Develop and implement a management information system and ultimately determine the effect of management information system on the level of incidents in the maintenance of satellite networks. For the development of the proposed different methodologies were used. For information gathering techniques of observation, interviews were conducted, as well as review and assessment documents; for the analysis and design methodology Object Oriented considering diagrams UML, the Un...