The present study aimed to determine the level of satisfaction of the external user in external departments of Hospital Distrital II-1 Santa Isabel in Trujillo, La Libertad, in February 2020. Materials and Methods: Qualitative, descriptive, cross-sectional design. The modified SERVQUAL survey was applied, which measures the satisfaction of external users, with prior informed consent. There was a sample size of 325 patients and/or companions. The data processing was carried out according to the satisfaction rank. Results: 61.92% of the external users were satisfied with the care received in the external clinics. The reliability dimension had a satisfaction level of 54.72%. The response capacity dimension had a satisfaction level of 59.54%. The security dimension had a satisfaction level of 68.62%. The empathy dimension had a satisfaction level of 73.48%. The tangible aspects dimension had...