This report is to opt for the title of Bachelor of Administration, entitled "Proposal for optimization in the processes of participation in the Techo Propio program, company Nordika SAC period 2011-2021", its general objective is to design a proposal for optimization in the processes of participation in the own roof program in the company Nordika SAC, this being a contribution to the company in the administrative field in order to present the proposal and design a manual of procedures to apply the functions determined in it, as well as apply the management instruments and business policies for productivity, quality and performance control established in the Organization and Functions Manual (MOF), Procedures Manual, Business Policies and Strategic Plan of Strengths and Weaknesses. It is concluded that for the recruitment of office personnel and recruiters in areas outside of Trujillo it ...