Metro is a Peruvian supermarket chain that has been operating since 1992. It was created by the Wong family as an alternative for housewives, having as its main attribute its low prices. In 2007, the chain was sold to the Cencosud holding company with 100% of its shares. Currently, due to the preference of the public, Metro has 69 stores in Peru, being one of the main supermarkets in the country. However, over the years, Metro has been embroiled in a series of problems that have affected the reputation of the brand. Nowadays, Metro is involved in a severe reputational crisis due to a recent incident that occurred in Metro Chorrillos, the chain's first headquarters in history, when a video where two rodents can be seen walking through the area of refrigerated sausages and cheeses in front of customers went viral, causing discontent and public claim. Faced with this situation, the supervis...