Objective. To determine the effectiveness of the balanced scorecard management model in improving the quality of customer service at the Instituto de Educación Superior Tecnológico Privado Juan Bosco at Huánuco, 2020. Methods. The study had a quantitative, applied approach, with a quasi-experimental experimental design. The sample was non-probabilistic and consisted of 90 students, 45 for the control group and 45 for the experimental group, to whom a questionnaire with 40 items was applied at the beginning and end of the research work. The hypotheses were tested using Student's t-test. Results. It was evidenced that the application of the balanced scorecard model significantly improved the quality of customer service at the Institute, since in the related samples hypothesis test (pre- and post-test of the experimental group) the calculated t (tc = 4.51) is greater than the tabulated o...

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Objective. To determine the relationship between public management and the results-based budget in the Dirección Regional de Educación Huánuco. Methods. The descriptive method was used. The population consisted of 56 workers in charge of planning, executing and monitoring institutional management. The survey and bibliographic compilation were used as data collection techniques; then, in order to analyze the results, they were tabulated, tables and graphs were prepared and interpreted. Results. The results obtained allowed us to demonstrate that public management is significantly related to the budget by results in the Dirección Regional de Educación Huánuco. Conclusion. It is concluded that there is a significant relationship between public management and the budget for results in the Dirección Regional de Educación Huánuco, showing a p-value = 0.000 < 0.05 using the non-para...

Objective. To analyze the impact of COVID-19 on the entrepreneurs of MYPES, clients of the accounting firm C-PROVICSA, Huanuco, 2020. Methods. Methods. The study had a quantitative approach, applied type, non-experimental design and the study method was descriptive. The population consisted of 115 entrepreneurs of MYPES that received advice from the accounting firm C-PROVICSA in the period 2020 in the province of Huánuco. Was formed by 104 entrepreneurs of the MYPES. A survey prepared by the researchers was used and validated by expert judgement. To determine the degree of reliability of the model Cronbach alpha procedure was applied, which resulted in 0.635. In this sense, to describe the behavior of the variable "economic effects of COVID-19 in Huanhua companies", the instrument used was a questionnaire, which had 18 items that were answered with the purpose of treating the three dime...