The subject of this article is to illustrate some trends in Corporate Social Responsibility (CSR), in the Latin America countries and, more specifically, in Chile. Some practices in CSR, such as the publishing of Sustainability Reports, could exemplify the commitment about the CSR. One could think that there is a direct link between the application of the global standards of CSR and what the companies really do, but it does not occur every time. In a globalised world global organizations, such as the OCDE, can force companies to respect rules in the CSR area and corporate governments, and that is the case in countries such as Mexico and Chile. At the same time, the Social Doctrine of the Church and The Vatican agree with economists such as Joseph Stiglitz about the moral responsibility of corporations. CSR is hard to understand, because it involves areas from different origins, such as t...

The subject of this article is to illustrate some trends in Corporate Social Responsibility (CSR), in the Latin America countries and, more specifically, in Chile. Some practices in CSR, such as the publishing of Sustainability Reports, could exemplify the commitment about the CSR. One could think that there is a direct link between the application of the global standards of CSR and what the companies really do, but it does not occur every time. In a globalised world global organizations, such as the OCDE, can force companies to respect rules in the CSR area and corporate governments, and that is the case in countries such as Mexico and Chile. At the same time, the Social Doctrine of the Church and The Vatican agree with economists such as Joseph Stiglitz about the moral responsibility of corporations. CSR is hard to understand, because it involves areas from different origins, such as t...

La presente investigación titulada “Aplicación Del Ciclo Deming Para Mejorar El Nivel De Satisfacción De Los Clientes De La Unidad De Capacitación Técnica Del Centro Regional De Capacitación, 2019”, presenta antecedentes de tesis, artículos, revistas de internet y libros sobre el Ciclo Deming y satisfacción del cliente. Se realizó una investigación de tipo preexperimental, teniendo como población 246 clientes (alumnos) donde la muestra estuvo conformada por 150 alumnos. para lo cual se utilizó la encuesta basada en el modelo Servqual en modo pretest y post test, para determinar el nivel de satisfacción actual y mejorado. utilizando la metodología del Ciclo Deming, mediante herramientas de calidad (diagrama de Pareto y diagrama Ishikawa) para la etapa planeación, luego las mejoras se lograron con ayuda de los (flujogramas y la hoja de recogida de datos) Finalmente, como...

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Objective: To analyze the knowledge, attitudes and practices that oral health teachers have in primary schools in Quito and San Cristobal Island (Galapagos), Ecuador. Methods: The research began with the validation of the self-surveyed survey on knowledge, attitudes and practices on oral health in teachers (CAPS teachers). Subsequently, this instrument delivered to 61 teachers from the two schools selected for the study. The descriptive statistics of these data were obtained, including the absolute and relative frequencies of the responses obtained. Results: The average score obtained in the total evaluation of the 61 teachers was 11.97 ± 2.37 points. When the data were analyzed by schools, the Quito school obtained an average of 12.06 ± 2.29, while the Galapagos school obtained an average of 11.29 ± 3.04 points. Conclusions: The knowledge in oral health of the teachers of the two edu...

ABSTRACT Background: Understanding problems of access to oral health services requires knowledge of factors that determine access. This study aimed to evaluate factors that determine access to oral health services among children aged <12 years in Peru between 2014 and 2015. Methods: We performed a secondary data analysis of 71,614 Peruvian children aged <12 years and their caregivers. Data were obtained from the Survey on Demography and Family Health 2014-2015 (Encuesta Demográfica y de Salud Familiar - ENDES). Children’s access to oral health services within the previous 6 months was used as the dependent variable (i.e. Yes/No), and the Andersen and col model was used to select independent variables. Predisposing (e.g., language spoken by tutor or guardian, wealth level, caregivers’ educational level, area of residence, natural region of residence, age, and sex) and enabling factor...