In this systematic review, we examined the approaches and techniques used by companies to protect their information and meet customer expectations. Following a rigorous methodology involving systematic database research and a thorough analysis of selected articles, six relevant studies were identified that provided valuable information. The findings highlighted the relevance of incorporating IT security into the overall service management strategy and the need to involve all stakeholders. In addition, the crucial role of the human element in information protection is emphasised and investment in training and awareness programmes is recommended, as well as the importance of a holistic approach to service management. The document provides a comprehensive view and effective recommendations for strengthening enterprise data protection and security practices, and is relevant for organisations...

Technological advancements and the increasing necessity to protect sensitive data have elevated the significance of biometrics in the realm of security. Its application has expanded to encompass mobile devices and identity management. Nevertheless, as it integrates into everyday life and the business environment, challenges concerning privacy and security surface inevitably. Therefore, it is imperative to evaluate potential vulnerabilities in biometric authentication. For the purpose of this evaluation, documents stored in various databases, including IEEE Xplore, SciELO, ScienceDirect, and Scopus, were analyzed. Inclusion and exclusion criteria were applied, allowing the selection of 20 articles. The findings uncovered several threats, such as fingerprint reconstruction and presentation attacks, along with proposed solutions like 3D representations and verification systems. Furthermore,...