The present study, carried out at the company Pionnisan SAC, proposes an improvement in the production process of polyurethane soles, in order to increase customer satisfaction and reduce extra costs generated by excess waste and defective products. Firstly, the relevant aspects of the company were identified, Pionnisan is dedicated to the manufacture of footwear soles, its principle costumer is the female segment. The increase in demand, the market growth and the constant competition force the company to make its processes more efficient. Secondly, the current situation of the key processes, indicators and improvement opportunities that directly impact profitability were analyzed. Through the diagnostic, a specific area was selected. In this case, the production of polyurethane soles was determined as the object of study because it generates a greater economic contribution to the compan...