The company Transportes TUNESA is an organization dedicated to the heading of transport of passengers and shipping of parcels, belongs to Negreiros Group, and its main destinations the cities of Huamachuco, Santiago de Chuco, Trujillo and Lima, its official address is in the city Lima, Av Paseo de la Republica No. 1011 -. La Victoria, has local strategically located in each destination city. The research uses descriptive Methodology Research Type: Applied, not experimental and descriptive, inductive-deductive method, hypothetical-deductive method and the analysis-synthesis method was used, the survey as a research technique was also used. Companies dedicated to turning passenger, have multiple problems that should be addressed as a priority, such as counting units to ensure good service, convenient times, personalized attention, accident insurance, passenger safety, respect for regulatio...