The present research aims to propose an incentive program for the collaborators of the contact center of the Bank of Credit of Peru branch La Esperanza, with the purpose of improving the performance of the mimes, to contribute to the growth of the organization. The research problem is related to the following question: How do the labor incentives influence the performance of the collaborators of the contact center of the Bank of Credit of Peru branch La Esperanza: 2016 ?, whose hypothesis is: Job incentives influence Significantly improving the performance of the collaborators of the contact center of the BCP La Esperanza branch. Emphasis as variables of independent variable study: Job Incentives, dependent variable: The performance of the collaborators of the contact center of the Bank of Credit of Peru branch La Esperanza: 2016. The study population consisted of 40 workers, the sample ...