This present project had like an objective determine how is the quality of the service perceived by the users of the Regional Management of Transport and Communications, this Investigation has been based in a descriptive transverse study. The model poll used like an instrument was SERVPERF, to measure quality of the perceived service. It has 5 dimensions (Tangibility, trustworthy, Capacity to respond, guarantee and empathy) and a systematic sample of 187 users. The statistical analysis was divided in two parts, the first part is about Evaluation of the variable’s dimension, quality of the service, following the model of the SERVPERF methodology. It has been determined that the quality of service perceived by the users in the Regional Management of Transport and Communications is regular with 78%._x000D_ The second statistical analysis has like a reference to multivariate analysis. Thro...