Objective: To identify the factors associated with healthcare satisfaction among patients admitted to Hospital Nacional Arzobispo Loayza (HNAL) in August 2018. Materials and methods: A survey-based cross-sectional study conducted with 149 patients admitted to the HNAL Internal Medicine ward and selected by simple random sampling. The study included patients ≥18 years and excluded those disoriented to time, place and person, or who did not speak Spanish. An instrument based on a Ministry of Health (MINSA) survey was designed and then validated by experts (coefficient of concordance: 0.9) and a pilot test (Cronbach's alpha: 0.8). Data was processed using Excel and analyzed using SPSS Statistics V12. The variables’ descriptive analysis and association were performed by chi-square test, Fisher's exact test and logistic regression analysis. Results: The main factors were female sex (50.30...